Import Export Controller

3 weeks ago

Hounslow, United Kingdom AVPlacements Full time

**Job Purpose**:

- To make every client feel that they are the company's only client through exceptional service
- Add value to our services and provide the teams with the skills and knowledge to serve company clients
- Be Fully Multimodal - Air Imports, Air Cross Trade, Road Imports, Road Cross Trade, Rail Imports & Rail Cross Trade

**Key Tasks and Responsibilities**
- Planning and arrangement of international consignments according to client instructions and requirements
- Take financial responsibility for both costs and revenue
- Demonstrate flexibility and team skills within the site department to ensure consistent and uninterrupted service to the client and their customers
- Communicate daily on deviations to the transport plan put in place with the client
- Ensure that any delivery transportation requirements of the end customer are met
- Ensure all enquiries or other communications are actioned promptly and efficiently
- Demonstrate flexibility and team skills within the department to ensure consistent and uninterrupted service to the client and their customers
- Conduct cross training within the team
- Provide professional handling of any Customer complaints
- Maintain mailboxes under your control
- To operate within a multifunctional team and to compliment the offering of client solutions
- Ensure that we effectively and timeously communicate the 5 key stages to our clients
- GDP training to be completed as detailed in the GDP training matrix
- Any other delegated tasks as deemed reasonable as assigned by the reporting superior

Type

Stage #1

Collection from shipper

Stage #2

Transit / transport details

Stage #3

Arrival at destination

Stage #4

Scheduled for delivery

Stage #5

Delivered

**Minimum Requirements**:

- Knowledge and understanding of Airfreight/Sea freight/Road freight
- inbound, outbound and cross trade.
- Knowledge of and understanding of our verticals Healthcare and Aerospace
- Good ICT skills
- Confident presentation and ability to be client facing
- Good communication skills, booth verbal & written
- Friendly, calm and professional manner
- Accustomed to working to fixed deadlines and under pressure
- Enthusiastic, flexible and self-motivated
- Well organized with the ability to work closely with internal departments
- Flexible working hours may be required during busy periods

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Sick pay
- Wellness programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- Import / Export: 2 years (required)
- Freight: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

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