Concierge Night Porter
4 months ago
The Position
Do you know your city like the back of your hand? Can you ensure access to the best seats, newest openings, top tables and under-the-radar, one-off experiences? And are you passionate about bringing the best of it to the discerning guests of a world-leading luxury hotel? Then we would love you to join us as Night Porter at Rocco Forte Hotels.
As part of the Concierge Department you will be responsible for providing a prompt, efficient and courteous luggage service to hotel guests during their stay, ensuring the highest standard of guest care and service. Currently working in a similar role and level in a fast-paced and busy environment, you will be customer focused with a professional and approachable manner with the ability to establish positive relations and rapport quickly.
A warm and intuitive people person and experienced concierge, you will thrive working in a team, communicating with colleagues with confidence and sensitivity, supporting the Head Concierge and Assistant Concierge in the smooth running of the department, and working alongside the Luggage Porters and Door Persons to give guests the warmest welcome.
Naturally, you will add an aptitude for organisation and computer literacy to your exceptional people skills, and remain well-versed in industry trends and the wider market. In turn, you will be given the support to develop your own skills and career with us.
Ultimately, your insight, commitment and pride in your work will make you an integral part of the Rocco Forte family.
Why join us at Rocco Forte Hotels?
At Rocco Forte Hotels, we are committed to giving our Team Members the skills and support required to deliver unrivalled service, and most importantly, to grow in their careers. We also like giving our Team Members the very best benefits such as discounted rates at any of our 5 star properties from just £25/ €36 per night, a 50% discount in all of our F&B outlets, discounts across some of our Rocco Forte Spas and many more.
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