Wellbeing Counsellor
3 weeks ago
Job Title: Wellbeing Counsellor
Location: Manchester (Office-Based or Hybrid)
Reporting to: Counselling Manager
The Opportunity:
This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You ll work for a highly regarded, service-led company named one of the Sunday Times Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing.
The Role:
As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches.
Day-to-Day Responsibilities:
- Deliver telephone counselling and assess service users' needs
- Conduct clinical risk assessments and refer users to the appropriate services
- Provide support to clients dealing with distress or crisis
- Participate in training on trauma, suicide intervention, safeguarding, and more
- Manage structured caseloads, including solution-focused video counselling
- Ensure compliance with service level agreements for all communications
What You Bring:
- Diploma Level 4 in Counselling (min. 150 counselling hours)
- 12 months post-qualification experience
- Registered BACP membership (or equivalent)
- Experience with safeguarding and suicide intervention
- Strong communication skills and ability to manage multiple tasks
Benefits:
- 25 days' holiday (increases with service) plus bank holidays
- Day off on your birthday
- Private medical insurance after 5 years
- Cash plan, pension plan, life insurance, and more
- Support with revalidation, CPD, and funding for training
- Fab Fridays with social sessions, free food and drinks
- Paid BACP membership after probation
Why Join?
This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential.
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