Wellbeing Counsellor

3 weeks ago


Manchester, Greater Manchester, United Kingdom Tripod Partners Full time

Job Title: Wellbeing Counsellor
Location: Manchester (Office-Based or Hybrid)
Reporting to: Counselling Manager

The Opportunity:
This is an exciting chance to join a leading Employee Assistance Programme (EAP) and Occupational Health provider, supporting over 85,000 organisations and 11 million lives across the UK & Ireland. You ll work for a highly regarded, service-led company named one of the Sunday Times Best Places to Work. With opportunities for career growth, this role offers exposure to a fast-paced, dynamic environment with a focus on employee wellbeing.

The Role:
As a Wellbeing Counsellor, you will provide immediate emotional support through the 24/7 helpline, conducting clinical assessments and managing risk in line with BACP guidelines. You will also provide structured video counselling, which can be counted towards BACP accreditation. Your role includes managing inbound/outbound calls, completing risk assessments, and supporting clients with solution-focused approaches.

Day-to-Day Responsibilities:

  • Deliver telephone counselling and assess service users' needs
  • Conduct clinical risk assessments and refer users to the appropriate services
  • Provide support to clients dealing with distress or crisis
  • Participate in training on trauma, suicide intervention, safeguarding, and more
  • Manage structured caseloads, including solution-focused video counselling
  • Ensure compliance with service level agreements for all communications

What You Bring:

  • Diploma Level 4 in Counselling (min. 150 counselling hours)
  • 12 months post-qualification experience
  • Registered BACP membership (or equivalent)
  • Experience with safeguarding and suicide intervention
  • Strong communication skills and ability to manage multiple tasks

Benefits:

  • 25 days' holiday (increases with service) plus bank holidays
  • Day off on your birthday
  • Private medical insurance after 5 years
  • Cash plan, pension plan, life insurance, and more
  • Support with revalidation, CPD, and funding for training
  • Fab Fridays with social sessions, free food and drinks
  • Paid BACP membership after probation

Why Join?
This is a fantastic place for ambitious individuals who thrive in a fast-paced, challenge-driven environment. With excellent training, support, and plenty of opportunities for progression, this role offers unlimited career growth potential.


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