E-commerce Retail Assistant

1 month ago

Brentford, United Kingdom Firmdale Hotels Full time

We have an exciting opportunity for someonewith a retail and e-commerce background to join our highly successfulteam in Brentford.

The successful candidate will work within the ShopKit Kemp Team. As an E-commerce Retail Assistant you willresponsible for the fulfilment of shop orders, customer service along withlight admin duties. You should be able to demonstrate excellent attention todetail, organisational and communication skills.

Within this role there is scope to make adifference, ideas and proactive thinking is very much encouraged 

You will be required to work 40 hours per week,Monday to Friday 9am to

Main duties to include, but not limited to:

Customer Service -  Act as primary point of contact for online customers, answering phone and email enquiries, resolving complaints and processing orders in an efficient and timely manner; Product Knowledge -  Develop in-depth knowledge of the Shop Kit Kemp products to inform your customer service and impart information to the online customers; Online Shop -  Assist in the editing and upload of product photograph and descriptions to the ecommerce platform and remove discontinued/out-of-stock items in a timely manner; Stock Control -  Assist with rolling stock checks and stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with Head of Retail, assist with exit strategy for slow moving and discontinued stock, keep storage areas organized and easy to navigate; Security and Maintenance -  Minimise potential stock loss by maintaining a high level of awareness and alertness; report all safety hazards and risk factors to Head of Retail; General -  Fulfil any other role duties as directed by the Head of Retail.


You will learn many aspects of retail andpurchasing below some examples:

Calculating margins Retail calculations and performance measures Managing stock inventory Contracts and collaborations Product development Inventory and ordering systems Online development and creation

What We Offer:

Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access Generous 30% discount at our restaurants and bars Complimentary meals and provided uniform Dry cleaning service for work attire and discounted personal dry cleaning Increased holiday allowance based on length of service Flexible scheduling without split shifts Season ticket loan for convenient commuting Referral bonus scheme for recommending top talent Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service rewards Exclusive discounts at Design Hotels and charitable volunteering opportunities Staff sales, spa discounts, and product perks And much more

Why Join Firmdale Hotels?

Firmdale Hotels stands as an internationallyacclaimed group boasting 11 luxurious hotels and 8 bars and restaurants inLondon and New York. Our dedication to excellence has garnered recognition fromthe hospitality industry through numerous awards and accolades, including:

Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024. Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024. Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel. Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality. Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018. Group Hotel of the Year recognition at the Cateys in 2018.

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