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Administrative Assistant- Receptionist

2 months ago


Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

Job summary

The post for a receptionist for 2 days (Thursday and Friday) has become available within Radiology at The Walton Centre.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Walton Centre.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

Main duties of the job

Book inpatient/outpatient appointments at the Neuroradiology Reception

Deal with telephone queries. Assist with general clerical/administration duties

1 Provide reception service for the Neuroradiology service. Check and update patient details to ensure data quality is maintained. Record DNA's as necessary.

2 Process all enquiries for information both face to face and on the telephone using the CRIS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.

3 Liaise with ambulance control centres to process patient ambulance transport bookings.

4 Provide cover for colleagues in the event of sickness and holidays.

5 Undertake general clerical tasks as required

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Job description

Job responsibilities

1 Provide reception service for the Neuroradiology service. Check and update patient details to ensure data quality is maintained. Record DNAs as necessary.

2 Process all enquiries for information both face to face and on the telephone using the CRIS system, ensuring confidentiality, Caldicott and data protection guidelines are followed.

3 Liaise with ambulance control centres to process patient ambulance transport bookings.

4 Provide cover for colleagues in the event of sickness and holidays.

5 Undertake general clerical tasks as required

Person Specification

Qualifications

Desirable

Qualifications 3 GCSEs Grade C or above ECDL certificate or equivalent

Knowledge & Experience

Essential

Previous Clerical Experience Computer/Keyboard experience Reception Experience

Desirable

Knowledge of Radiology Information System

Skills & Attributes

Essential

Team player Legibility & accuracy Communication Ability to prioritise workload