Service Delivery Assistant

1 month ago

Exeter, United Kingdom FirstGroup Full time
About the job

As a Service Delivery Assistant, you will carry out key station duties, such a train dispatch in a safe and timely manner, customer information provision, customer assistance and ensuring a clean and safe station environment. It is also to manage the Platform/Train interface and provide excellence customer service and platform management.

Your main responsibilities will be:

Providing the highest levels of customer service and be dedicated to customer needs. Ensuring the safe and punctual departure of trains from the station and following correct dispatch procedures. Providing helpful information and assistance to customers. Ensuring the safety of customers, colleagues, visitors and contractors will be given the highest priority. Liaising with other key GWR departments to ensure accurate and timely customer information, especially in times of disruption. Your strong visibility within the station will help maintain customer security.

You'll need to be:

Able to deliver extraordinary front line customer service. A self-starter with a can do attitude. Able to confidently make decisions. Able to remain calm yet confident and customer focussed in a crisis. Comfortable working within strict procedures.

As a minimum you will need to have:

The ability to work as part of a team or independently. Evidence of numerical ability. Strong verbal and written communication skills. Fully computer literate and the ability to use GWR operational Apps Experience of working in an environment where safety is paramount

Working pattern

The hours will cover the shift in operation, and you will need to be able to work shifts including weekends and bank holidays.

Additional information

Applicants who are successfully shortlisted will be expected to undertake an online ability test and a competency based interview. The interviews will take place on week commencing 18th November. The successful candidate will be required to meet the medical standards for the role, which includes colour vision and hearing tests, as well as a drugs and alcohol screen. A Basic DBS Certificate will also be required.

The Reward:

As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. 

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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