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Senior Medical Secretary-Breast Services
4 months ago
Job summary
An exciting opportunity has arisen for a Senior Medical Secretary in the Breast Services Team at Worcestershire Acute Hospitals NHS Trust . We are looking for an enthusiastic and dynamic candidate who thrives in a busy and supportive environment.
The role includes being part of a team which provides an efficient and effective patient-focused secretarial service for the consultants and multi-disciplinary teams.
The post holder will have a range of secretarial and administrative experience, ideally in a hospital environment, though other administration experience will be valued.
Working in a busy and sometimes demanding job, within a supportive and nurturing team, the candidate must be a good team player and enjoy working within a multidisciplinary team. They will need to be able to manage and prioritise workload appropriately.
Applicants should have excellent organisational and interpersonal skills and the ability to work well under pressure. Good communication skills and the ability to use initiative is essential.
The post is for 30 hours per week with location to be agreed.
Main duties of the job
To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from audiotapes. To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses. To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary. To arrange for patients to be put on the waiting lists, including theatres and make minor changes to the waiting list for subsequent approval by the Consultant. To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action To maintain patients records in a manner acceptable to the Trust. To liaise with Health Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care To ensure that Consultants absence is promptly communicated to all relevant people and departments To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best peopleBetter never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job description
Job responsibilities
To deal with incoming mail and all of the Consultants correspondence. Including generating own correspondence as agreed with the Consultant To input information onto computers for clinical audit To type discharge summaries, clinic letters and any other official correspondence including medical reports and complaint responses from audiotapes. To undertake copy typing as required. To arrange meetings and maintain the Consultants Diary To prepare material for meetings and training sessions as requested To attend meetings and take the minutes. To handle enquiries from patients, relatives, GPs, other hospitals and Consultants, initiating appropriate responses To process GP referral letters and arrange outpatient appointments and domiciliary visits To review the Patient Target List with Consultant to ensure that patients are seen within the current National time-scales and take responsibility for initiating extra operating lists, seeking authorisation from the Directorate Management team when necessary. To arrange for patients to be put on the waiting lists, including theatres and make minor changes to the waiting list for subsequent approval by the Consultant. To provide training and supervision for any junior or temporary secretaries allocated to the speciality To receive investigation reports drawing the Consultants attention to same and taking any necessary follow-up action To maintain patients records in a manner acceptable to the Trust. To liaise with Health Records, Outpatients, Radiology and other relevant internal and external departments with regard to patient care To ensure that Consultants absence is promptly communicated to all relevant people and departments To ensure that cover is provided for other secretaries during periods of absence through holiday or sickness Outpatient appointments and waiting lists are computerised. The post holder will need to liaise with the appropriate manager of the systems and comply will Trust policies. Person Specification
Personal Qualities
Essential
Able to work collaboratively as part of a team as well as capable of working independently, taking initiative to handle tasks proactively. Always demonstrates a high level of professionalism. Compassionate when dealing with patients and their families. Adaptable and flexible to everchanging situations. Takes proactive measures to address issues that arise, seeking opportunities for improvement or resolution without constant supervision.
Knowledge and Skills
Essential
Understanding and having a working knowledge of Microsoft Office Packages and IT systems. Strong telephone etiquette, the ideal candidate will exhibit a courteous and respectful approach when communicating with patients, colleagues, and external parties. Excellent verbal and written communication skills. Good organisational skills and the ability to multi-task effectively, whilst dealing with complex competing priorities. Exhibits resourceful problem-solving skills finding solutions to problems that may arise in day-to-day operations. Experience in word processing, audio, copy typing skills. Escalates urgent issues promptly and efficiently, ensuring that necessary actions are taken to address and resolve high priority matters effectively.
Desirable
Knowledge of key NHS systems , PAS, Bluespier, CLIP. Awareness of good Health & Safety Protocols.
Qualifications
Essential
GCSE/CSE A-C Grade in English & Maths
Desirable
RSA II Typing RSA II Word Processing RSA III Typing Amspar Diploma or equivalent
Experience
Essential
Minimum of 1 years administrative, secretarial, or clerical experience. Previous experience of dealing with members of the public. Experience in maintaining and updating databases, ensuring data accuracy and integrity.
Desirable
Experience and knowledge of NHS reporting requirements weeks RTT