Support Medical Secretary Ophthalmology

3 months ago

Kidderminster, United Kingdom Worcestershire Acute Hospitals NHS Trust Full time

Job summary

We are looking for a Support Secretary, to join ourfriendly and passionate admin team, supporting the Worcestershire Retinal Team

Worcestershire Ophthalmology Services are an innovativeSpecialty, and provide Outpatient, Emergency, and Surgical services to patientsacross Worcestershire, and beyond.

We can offer you an interesting and rewarding post,within a specialty that has a family vibe.The role delivers a comprehensive administrative service to ourOphthalmic patients and clinical team, which will include appointment booking,and monitoring of waiting lists. If you have the skills, and would like to joinour team, we would love to hear from you

Main duties of the job

Located in Kidderminster Hospital, this secretarial andadministration role, is part of a team, which provides a comprehensive service toboth the patients and clinical team for the Retinal specialty. The retinalservice provides care and treatment for patients with sight threateningconditions. Therefore, this rolerequires professionalism, good communication skills, adaptability, and greatattention to detail

The duties are varied, and in addition to the traditionalsecretarial role, providing letter transcription, include appointment booking,monitoring of waiting lists, preparing clinic documentation, answering incomingtelephone calls, and providing clerical support to the clinical teams .

The eye unit is very teamwork orientated. It is a busy, but very supportiveenvironment, that requires professionalism, good communication skills, andadaptability.

About us

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.

The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester

Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

Our objectives are simple:

Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people

Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system.

We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.

Job description

Job responsibilities

Post Title: SUPPORT MEDICALSECRETARY

Pay Band: Administrative &Clerical Band 3

Hours:

Contract: Fixed Term (Secondment)

Location / Department: OphthalmologyDepartment

Accountable to: Directorate Manager

Reports to: Office Manager,Directorate Support Officer,

Ref: 2821

Key Working Relationships:

Internal: Consultants,junior medical staff both inside and outside the department, other healthprofessionals, nursing staff, administration staff, medical secretaries andreceptionists. Management Team.

External: GeneralPractitioners, other hospitals, patients and relatives, Opticians/Optometrists,Diabetic Retinopathy Screening Programme

Risk Assessment:

Workswith display screen equipment for prolonged periods.

Workswith audio translation machines

Involvesmanual handling activities

Job Purpose:

Toprovide an effective and efficient Support Medical Secretarial Service to theCountywide Ophthalmology Directorate, for Nurse Practioners, Consultants andAssociate Specialists in relation to their clinical duties. ey/ GeneralDuties:

1.To provide a personal assistant and support medical secretarial service to thesenior Medical secretaries and Consultant and other medical staff in relationto their clinical duties.

2.Inform all relevant staff of reduced/cancelled clinics/theatre lists withregard to consultants and junior doctors planned or emergency absence.

3.To undertake medical audio/copy typing duties including outpatient letters toGeneral Practitioners operation notes and letters, discharge summaries andother official correspondence, including self-generated non-routinecorrespondence if required.

4.To deal with day-to-day incoming mail, assigning priority and/or taking anynecessary action without reference to consultant staff if necessary.

5.To make arrangements for appointments for patients/relatives and emergencyvisits as required.

6.To respond to enquiries from GPs, other Health Service personnel, patients andrelatives

7.To provide statistical information for Consultants and the DirectorateManagement team as and when required.

8.To deal with administrative and secretarial aspects of Consultants management,educational and professional advisory commitments.

9.To participate in the collection and transmission of information to enable theDirectorate to meet its objectives.

10.To participate in the use of IT and to provide IT support to colleagues.

11.Training/Supervision of temporary and new staff within the office.

12.To cover, as is practical, Medical Secretary colleagues

13.To abide by the Patient Access Policy and RTT Pathway targets.

14.Monitor stationary and order relevant stationery as and when necessary

Person Specification

Experience

Essential

Previous Medical Secretarial Experience Experience working in a busy office Experience working in a hospital environment Previous experience of managing waiting lists

Desirable

Use of OASIS/AllSripts PAS System Use of Bluespier and CLIP systems Knowledge/Use of OpenEyes system

Qualifications

Essential

Typing/word processing of at least RSA Level 2 or equivalent GCSE English & Maths or equivalent

Desirable

AMSPAR qualification

Knowledge and Skills

Essential

Booking hospital appointments In-depth working knowledge of Microsoft Office Medical Terminology knowledge Knowledge of Patient Access Policy Knowledge of 18wk RTT Targets/Pathways

Desirable

Previous experience in use of Digital Dictation Software Knowledge of NHS computer systems

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