Service Desk Engineer

6 months ago

Aberdeen, United Kingdom T-Tech Full time

Job Title: 2nd Line Service Desk Specialist

Location: Aberdeen

Are you ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key client in Aberdeen.

What will your day to day look like?

1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions.

2. Technical Expertise: Utilize your in-depth knowledge of IT systems, hardware, and software to troubleshoot complex issues escalated from 1st line support. Resolve problems related to networks, servers, applications, and peripherals.

3. Relationship Building: Forge strong partnerships with key stakeholders, including the client's IT team, to ensure seamless communication, collaborative problem-solving, and efficient incident resolution. Become the trusted advisor for all technical matters.

4. Documentation and Reporting: Maintain accurate records of incidents, solutions, and best practices. Prepare regular reports highlighting trends, recurring issues, and recommendations for process improvements.

5. Continuous Improvement: Stay updated with the latest technologies, trends, and industry best practices. Proactively identify opportunities to enhance service delivery, streamline processes, and optimize the client's IT environment.

About T-Tech

T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.

Our Values:

Service Centric

We put our customers at the heart of what we do. We are accountable for our actions and honour our commitments. We go the extra mile.

United

We succeed as a team, pulling together to achieve our goals. We understand and respect others’ views and perspectives. We communicate openly with each other, sharing, challenging and supporting.

High Standards

We take pride in the quality of our work. To give our best, we plan thoroughly and strive continually to improve our effectiveness. We have a thirst for knowledge to enable us to learn and improve.

Agile

We are agile in our thoughts and actions, anticipating and adapting quickly to new opportunities and situations. We manage changing priorities to work flexibly and with resilience.

Requirements

- Previous experience in a 2nd line support role, preferably in a fast-paced environment.

- Proficient knowledge of IT systems, including hardware, software, networks, and servers.

- Strong analytical and problem-solving skills with the ability to think critically under pressure.

- Excellent communication and interpersonal skills to effectively interact with clients and team members.

- Ability to prioritize and manage multiple tasks simultaneously, ensuring deadlines are met.

- IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable.

Benefits

Pension after 3 months of employment – T-Tech will match employee contributions up to 4% of salary.

Life Assurance: to provide security for your family, 3x salary

Income Protection: to provide an income in the event of long term illness

Holiday: 23 days per year plus your birthday

Learning environment; the opportunity to work alongside experts in the latest technologies.

Training: we have CBT nuggets

We care about your happiness: We use Friday Pulse

Quarterly events and more, Go-Karting, Games nights, boat parties, Crystal Maze and escape rooms are our style

Medical cashback with BUPA

Exceptional career progression opportunities

Join our team, and together, we'll embark on an exciting journey of supporting our key client in Aberdeen, delivering exceptional service, and pushing the boundaries of technical excellence.

Apply now to unleash your potential and become an integral part of our Service Desk Team.

  • Senior Service Desk Technician

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Senior Service Desk Technician

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Sword Group Full time

    Sword Group is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. Our passion for using technology to...

  • Facilities Help Desk Assistant

    5 months ago

    Aberdeen, United Kingdom Bridge of Hope Full time

    Position Title: Help Desk Coordinator Full time Perm Contract **Key Responsibilities**: - Assigning and scheduling engineer work, coordinating dates with sites. - Compiling engineers' timesheets and ensuring accuracy. - Collating service reports and certificates from subcontractors. **Working Hours**: Office-based role in Westhill, Monday to Friday from...

  • Front Desk Manager

    7 days ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    Role OverviewWe are seeking a highly skilled Front Desk Manager to join our team at RBH. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring seamless day-to-day operations.Key ResponsibilitiesManage the front desk team to provide excellent guest serviceCoordinate room assignments and...

  • Front Desk Ambassador

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Malmaison Full time

    Job Title: Front Desk AmbassadorAbout the Role:We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.Key Responsibilities:- Greet and...

  • Senior Service Desk

    4 months ago

    Aberdeen, United Kingdom Sword Group Full time

    Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications. We have a passion for using technology to...

  • Front Desk Associate

    1 week ago

    Aberdeen, Aberdeen City, United Kingdom Malmaison Full time

    We are seeking a highly skilled Front Desk Associate to join our team at Malmaison.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to handle high-pressure situations with ease.Responsibilities will include:Providing exceptional customer service to guestsManaging front desk operations, including check-in and...

  • Fire Security Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom The Engineer Full time

    Fire & Security Engineer Job DescriptionWe are seeking a skilled Fire & Security Engineer to join our team in Aberdeen. As a Fire & Security Engineer, you will be responsible for carrying out repairs and maintenance in commercial properties, as well as conducting planned maintenance visits and updating client portals.Key Responsibilities:Carry out repairs...

  • Fire Security Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom The Engineer Full time

    Fire & Security Engineer Job DescriptionWe are seeking a skilled Fire & Security Engineer to join our team in Aberdeen. As a Fire & Security Engineer, you will be responsible for carrying out repairs and maintenance in commercial properties, as well as conducting planned maintenance visits and updating client portals.Key Responsibilities:Carry out repairs...

  • Fire Security Specialist

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom The Engineer Full time

    Job Title: Fire & Security EngineerLocation: AberdeenJob Type: Full Time, PermanentWe are seeking a skilled Fire & Security Engineer to join our team in Aberdeen. As a Fire & Security Engineer, you will be responsible for carrying out repairs in commercial properties, as well as planned maintenance visits and updating client portals.Key...

  • Front Desk Coordinator

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom MHDV Full time

    Receptionist Opportunity at MalmaisonWe are seeking a charismatic and service-oriented Receptionist to be the face of our hotel in Aberdeen. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...

  • Front Desk Coordinator

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom MHDV Full time

    Receptionist Opportunity at MalmaisonWe are seeking a charismatic and service-oriented Receptionist to be the face of our hotel in Aberdeen. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to...

  • Front Desk Coordinator

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH HOTELS UK LTD Full time

    Lead and InspireWe are seeking a passionate and enthusiastic Front Office Manager to lead our dynamic Reception and Nights team at The Aberdeen Altens Hotel. As a key member of our team, you will be responsible for training, developing, and motivating your team to achieve the highest standards of service.Be the Local ExpertUse your knowledge of Aberdeen and...

  • Guest Service Supervisor

    3 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    Job Title: Guest Service SupervisorAbout the Role:We are seeking a highly skilled Guest Service Supervisor to join our team at Aloft Aberdeen TECA. As a Guest Service Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Manage front desk...

  • Front Desk Associate

    2 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Malmaison Full time

    Be Part of Our Dynamic Team at MalmaisonWe are seeking a highly skilled and passionate Receptionist to join our team at Malmaison. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests, handling inquiries, and ensuring a seamless experience for all visitors.Key Responsibilities:Provide warm and welcoming...

  • Guest Service Supervisor

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    Exciting Opportunity at Aloft Aberdeen TECAWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key...

  • Guest Service Supervisor

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    Exciting Opportunity at Aloft Aberdeen TECAWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key...

  • Front Desk Associate

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Malmaison Full time

    Malmaison Receptionist OpportunityWe are seeking a charismatic and service-oriented Receptionist to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless and memorable experience for all visitors.Key Responsibilities:Provide exceptional customer...

  • Front Desk Associate

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom Malmaison Full time

    Malmaison Receptionist OpportunityWe are seeking a charismatic and service-oriented Receptionist to join our team at Malmaison. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless and memorable experience for all visitors.Key Responsibilities:Provide exceptional customer...

  • Guest Service Supervisor

    4 weeks ago

    Aberdeen, Aberdeen City, United Kingdom RBH Full time

    Exciting Opportunity at Aloft Aberdeen TECAWe are seeking a highly skilled and experienced Guest Service Supervisor to join our team at Aloft Aberdeen TECA. As a key member of our operations team, you will be responsible for delivering exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key...