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Customer Coordinator
3 months ago
Do you enjoy a fast-paced environment where you can use your administration skills to provide excellent customer service? If so, and you are an effective communicator, we have a great opportunity to join our Water Connections team as a Customer Coordinator.
If you're used to processing general administration, working on IT systems and Microsoft packages, such as Word, Outlook and Excel, and you enjoy working with people, we want to hear from you
This is a 12-month fixed-term contract.
This role offers a hybrid of office and home working (the option to work part of your week from home becomes available after completion of an initial training period), but you can also choose to work full-time in the office if that is your preference.
What you'll do
The Water Connections team within Developer Services is responsible for reviewing new development proposals and helping customers get connected to our supply network. We pride ourselves on delivering professional, high-quality service to our customers.
As the Customer Coordinator, your role will ensure the delivery of an excellent quality of service through numerous communication channels (telephone, letter and email).
Your responsibilities will include:
administering and technically assessing water connection applications maintaining an accurate record of all correspondence via our in-house systems raising work requests and processing payments, refunds and water regulation submissions.We have an incredible team spirit and work well together to drive great solutions for our customers and the environment.
What you'll need
We are looking for someone who can deliver great customer service, have a positive attitude, enthusiasm to learn new skills and the confidence to make decisions using logical and informed judgment.
To be successful in this role you will be a confident communicator and enjoy finding solutions to customer challenges. You will be dealing with a wide range of queries, so the ability to absorb lots of information and relay that knowledge is important.
You'll need to be highly organised and able to prioritise your workload to ensure you deliver an excellent service to all stakeholders.
Ideally, you'll hold a grade C or above in English and maths although this is not essential. You'll be IT literate and have a good understanding of Microsoft Office, Word and Excel.
What you'll receive
Total pension contributions up to 20%. Career progression and professional development opportunities. 25 days' holiday rising to 28 with length of service. The opportunity to buy up to ten days' holiday and sell up to five every year. A healthcare package that allows you to claim back healthcare costs. Life assurance of up to eight times your salary. A new electric car in exchange for part of your gross salary, subject to conditions. Cashback and discounts from more than 3,000 retailers. One paid volunteering day each year. Enhanced family leave and pay arrangements. An interactive health and wellbeing platform. Support from mental health first aiders. A £1,000 referral fee if you recommend someone to work for us.
Who we are
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.
The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.
Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.
We also continue to promote diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.
This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.
Sound interesting? Click Apply Now.
