Customer Coordinator

5 months ago

Bath, United Kingdom Wessex Water Full time

Do you enjoy a fast-paced environment where you can use your administration skills to provide excellent customer service? If so, and you are an effective communicator, we have a great opportunity to join our Water Connections team as a Customer Coordinator.

If you’re used to processing general administration, working on IT systems and MS packages such as Word, Outlook and Excel and enjoy working with people, then we want to hear from you

This role offers a hybrid of office and home working (the option to work part of your week from home becomes available after completion of an initial training period), but you can also choose to work full time in the office if that would be your preference.

**What’s the Job?**

The Water Connections team within Developer Services are responsible for reviewing new development proposals and helping customers get connected to our supply network. We pride ourselves on delivering a professional, high-quality service to our customers.

We have an incredible team spirit and work well together to drive great solutions for our customers and the environment.

**The Ideal person?**

We are looking for someone who can deliver great customer service, have a positive attitude, enthusiasm to learn new skills and the confidence to make decisions using logical and informed judgement.

To be successful in this role you will be a confident communicator and enjoy finding solutions to customer challenges. You will be dealing with a wide range of queries so the ability to absorb lots of information and relay that knowledge is important.

You’ll need to be highly organised and able to prioritise your workload to ensure you deliver an excellent service to all stakeholders.

Ideally, you’ll hold a grade C or above in English and maths although this is not essential. You’ll be IT literate and have a good understanding of Microsoft Office, Word and Excel.

**Benefits for you**
- Pension - up to 20% combined contribution.
- 25 days’ holiday rising to 28 with length of service.
- Opportunity to buy and sell up to five days’ holiday.
- Life assurance (four times your salary).
- Flexible working.
- Cashback and discounts from over 1,200 retailers.
- Paid volunteering day.
- Enhanced maternity leave.
- Health and wellbeing programme.
- Support from mental health first aiders.

**What will you get from us?**

Our people tell us Wessex Water is a great place to work, and they stay with us We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health and wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

**_Sound interesting?_

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