Appeals Handler

3 weeks ago

Manchester, United Kingdom Bristow and Sutor Group Full time
Company Description

Debt Recovery Plus are looking for someone to join (Maternity Cover) our Appeals Handling team based from offices in Manchester (Tameside). We are part of the Bristow & Sutor Group – employing over 490 people, in debt recovery, throughout the UK.

We are now looking for an Appeals Handler to join our busy team. This Role will be a hybrid position.

Position

Key elements of the role will include:

  • The role involves working within our Appeals Team handling and responding to written appeals.
  • Analysing case by case data, liaising with clients and collating the relevant written response.
  • You will also operate a customer service phone line to provide advice on how to appeal and give updates on existing appeals/outcomes.
Requirements

To be successful in the role you will need to demonstrate:

  • Good written and verbal communication skills.
  • Ability to self-motivate and manage your own workload.
  • Good problem solving, critical thinking, reasoning and decision-making skills.
  • Accuracy and attention to detail.
  • Speed of thought and decision making.
  • Computer experience – a good understanding of outlook, excel and word is required.
  • Able to prioritise tasks, work on own initiative and manage a busy workload
  • Required to perform to KPI's
Other information

Benefits

  • Pension scheme
  • Monthly incentives
  • 29 days holiday (including bank holidays)
  • Recognition events
  • Ongoing training
  • Charity day
  • Free 0n-Site Parking
  • In house refreshments
  • Smart Casual Dress Code

The position offers a salary of £22,308.

Please note, this is a full-time, Maternity Cover Role Monday – Friday (Shifts flexible between 8am – 5pm)

The successful applicant would be required to undertake a DBS and CCJ check before an offer of employment is made.

#INDLP

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