Customer Service Assistant

2 months ago

London Borough of Newham, United Kingdom Star Lane Medical Centre Full time

Job summary

We are looking for acaring, dynamic, and capable person who will work with the team to deliverexceptional service to patients, colleagues, and other stakeholders.

Main duties of the job

You will be passionate about providing excellent customer service to our patients. Communication and IT are key with the ability to organise and prioritise tasks. Verbal and written skills will be of a high standard.

Duties:

Handle inbound customer queries in person, via telephone, email, NHS app, texting, acting in a professional manner. General Administrative support Maintaining records Building security

About us

We are a training practice witha friendly team. The Medical Centre is situated in Canning Town, London Boroughof Newham. We are also part of the South One Newham Primary Care Network (PCN)

Job description

Job responsibilities

Greeting and Assisting Patients: They are the first point ofcontact for patients, greeting them and assisting with their needs, whether inperson or over the phone Appointment Management: Scheduling and managing appointmentsfor patients, including handling cancellations and rescheduling. Telephone and Email Management: Answering calls and emails,directing them to the appropriate staff, and taking messages when necessary. Administrative Support: Providing administrative support todoctors and nurses, including filing patient records, processing repeatprescriptions, and managing patient referrals. Handling Patient Enquiries: Addressing patient enquiriesefficiently and courteously, whether they are about appointments,prescriptions, or general practice information. Maintaining Records: Ensuring that patient records areup-to-date and accurately filed. Building Security: Ensuring the security of the practicepremises, including opening and closing the surgery. Person Specification

Qualifications

Essential

A good standard of GCSEs, particularly in English and Maths, is preferred

Experience

Essential

Previous experience in a customer service or administrative role. Strong literacy, numeracy, and IT skills are essential. Good communication, organizational, and customer service skills. Friendly, patient, and understanding, with the ability to work accurately and methodically. The ability to handle stressful situations and deal with upset or angry patients.

Desirable

Experience specifically in a healthcare setting, such as another GP practice.

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