General Manager

7 days ago

Grays, United Kingdom Puttshack Full time



GENERAL MANAGER



About us:  Puttshack is an upscale, tech-infused mini
golf experience that appeals to everyone. More than just indoor mini golf,
Puttshack leans on its ground-breaking technology to elevate the game, while
also serving world-class food and full bar in a cool environment. The Puttshack
experience is really all about having fun – and doing something fun – together.



 



Our Vision  -      To be the universal answer to the question
‘Where should we get together’



Our Mission -    To
create lasting memories for people of all generations through a shared,
world-class entertainment experience

Our Values:



Bring your ‘A’ game -      We
strive for excellence in everything we do



Lead the Way -                 Our associates (staff) embrace and are inspired by
change



Own the Fun -                    We revel in our guests’ enjoyment



Care Deeply -                     We take great care of our
guests, our associates and the communities we call home



 



The Role: 



The General Manager is accountable for the strategic
and operational development and ongoing of their business. Under the guidance
of the Operations Director they will oversee the Revenue, Service, F&B and
Games strategies to ensure the business is run in an efficient and profitable
way delivering on all financial, quality and customer satisfaction targets.



 



Location:                         Lakeside RM20 2AD, Puttshack UK



 



Working
Hours:             45 hours per week inclusive of breaks.



 



Reports
to:                     Operations Director



 



Offerings



  • Free golf &
    50% discount on food and drink for up to 6.
  • 25 days holiday
    plus bank holidays
  • Discretionary
    quarterly bonus
  • Onboarding plan to
    set you up for success
  • Access to
    continuous development through a blended learning approach.
  • The option to join
    Puttshack’s Private Medical Insurance
  • Access to Medicash
    – Our health Cash back benefits platform Includes, Dental Cover, gym discount,
    specialist health consultations, health screening, virtual GP, Employee
    assistance program, medicash discount perks and much more
  • Enhanced maternity
    & Paternity*
  • Private Medical
    insurance
  • Refer a friend –
    Up to £500 referral fee* (T&Cs apply)
  • Free meal on shift
  • Enrolment to our
    communication community – PuttApp
  • Wagestream
    membership - access 50% of your wages as you work, building pots and financial
    support.


 



Key Responsibilities:



Strategy



  • Works with Operations Director to develop a
    business strategy in line with the venues financial targets
  • Translates the business strategy into operational
    plans and targets for each department
  • Monitors the delivery of business strategy
    amending throughout the year as appropriate in line with their financial
    targets
  • Works with Operations Director and Marketing on
    promotional strategies that will help deliver revenue targets
  • Works closely with Operations Director,
    Commercial Manager and Head of Events on strategies to increase events business
    and booking
  • Financial Management
  • Under the guidance of the Operations Director is
    responsible for the financial planning (forecasting and budgeting) for the
    venue
  • Is accountable for all aspects of the financial
    control across the venue including Cash, achieving gross food margin, stock
    control, waste, controllable costs and payroll targets
  • Delivers budgeted venue EBITDA
  • Works with the Operations Director to agree an
    action plan when financial targets will not be achieved


Service



  • Oversees every stage of the in-venue customer
    journey to ensure high levels of guest satisfaction are delivered
  • Is able to step onto the floor as the face of the
    brand
  • Monitors the performance of all departments to
    ensure they are delivering an experience in line with the brands culture and
    values, acting quickly when they believe these standards are not achieved
  • Ensures that the venue is set up, operates
    effectively and is closed in line with operating procedures including the
    management of external security
  • Reviews the performance of the kitchen throughout
    service to ensure the food is deliver to a high standard and in a timely way
  • Reviews and responds to guest feedback to
    identify when and why expectations have not been met
  • Monitors best and worst sellers providing
    feedback to the Executive Chef and Operations Directors on the F&B offer on
    customer preferences


Process and Procedure



  • Manages stock process ensure the team follow the
    correct purchasing and stock procedures including stock takes, line checks,
    wastage reports and loss investigations feeding back to the relevant people
    (Operations Director) as required
  • Forecasts accurate payroll costs in line with
    revenue and plans rota accordingly
  • Ensures the payroll is closed accurately and on
    time
  • Ensures their team adhere to all company policies
    and procedures
  • Makes sure all equipment is well maintained,
    clean and in good working
  • Manages the stock ordering and monitors the
    delver processes to ensure the correct items are order, received and updated on
    the system
  • Manages the team to ensure they follow food
    hygiene and H&S processes taking corrective actions as required
  • Ensures all Food Safety Management processes are
    followed in line with 3rd Party guidance


Essential requirements



  • At least 2 years working at Assistant General Manager or General
    Manager level within a similar or hospitality business.
  • Must be located within 1 hour from the Puttshack, Lakeside location.
  • Leadership
    Experience:
    Proven track record of managing teams and leading by example in a hospitality
    environment, with strong motivational skills.
  • Operational Management:
    Experience overseeing day-to-day operations, including front-of-house and
    back-of-house activities, ensuring high standards of service and efficiency.
  • Financial Acumen:
    Strong knowledge of financial management, including budgeting, forecasting,
    cost control, and profitability maximization.
  • Guest Service Excellence:
    Extensive background in delivering and maintaining superior guest experiences,
    handling complaints, and ensuring customer satisfaction.
  • Business Development:
    Experience in driving revenue growth, improving occupancy rates, and
    identifying new business opportunities, such as events or partnerships.
  • HR and Staffing:
    Experience in recruiting, training, scheduling, and managing staff, with a
    focus on building a positive team culture.
  • Health & Safety Compliance:
    Knowledge of local regulations related to food safety, hygiene, and general
    health and safety practices in hospitality settings.
  • Vendor and Inventory Management:
    Experience in managing relationships with suppliers, controlling inventory, and
    ensuring cost-effective procurement.
  • Marketing and Brand Management:
    Familiarity with hospitality marketing strategies, including digital marketing,
    social media, and customer loyalty programs.
  • Problem-Solving and Crisis Management:
    Strong decision-making skills with the ability to manage emergencies,
    unexpected situations, or operational challenges effectively


 



If your skills, experience and core values align with this opportunity & ours, we encourage you to apply and become a part of our innovative team, where your skills and passion can make a real impact

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