Medical Secretary

4 weeks ago

Nottingham, United Kingdom Eastwood Primary Care Centre Full time

Job summary

:

Toprovide a comprehensive and highly efficient secretarial service to GPs andteams within the practice

Tocommunicate effectively with patients / carers regarding appointment andtreatment related matters.

About us

Ourmulti-disciplinary team includes GPs, GP Registrars, ACPs, Clinical Pharmacists,Practice Nurses, HCAs and Phlebotomists (& others). This is all supported by an extensiveteam of receptionists, secretaries and administrators. We are a large but friendly and supportive team and are looking for someone to join us who is hardworking and passionate about providing a high standard of care to our patients.

Job description

Job responsibilities

Job Title: Medical Secretary

Thepost-holder will provide a comprehensive and highly efficient administrationand secretarial service to GPs and teams within the practice

Tocommunicate effectively with patients / carers regarding appointment andtreatment related matters

Thepost-holder will be expected to work independently and manage and prioritisetheir workload, liaising closely with the wider administration team within thepractice.

Job Responsibilities:

Toprovide secretarial support within the practice

Toprovide an efficient audio, copy typing service for GPs and healthprofessionals as required. This includesthe typing of letters, reports, patient referrals, minutes, etc. in an accurateand quality manner

Toattend meetings and take minutes as required

Toreceive incoming and initiate outgoing telephone calls in order to facilitatetimely and appropriate communications with others, taking messages and dealingwith appropriate queries

Toassist with the gathering of statistics and information when required

Monitordaily tasks and complete tasks as required

Totype correspondence or other documents on behalf of the clinicians and managers

To provide cover for members of the secretarial team during periodsof sickness and annual leave

Toliaise with external agencies including hospitals and service providers andprovide reports/results where appropriate

Toliaise with other services (clinical and administrative) and practices and takeaction where appropriate

Dealwith telephone queries from Patients, General Practitioners, Consultants andHospitals, as well as general Departmental matters.

Toundertake referral processing for Patients attending the practice.

InformationManagement

Use IT templates and mail merge as required in order to generateletters.

Person Specification

Qualifications

Essential

NVQ level 3-4. Previous Medical Secretarial or PA experience. IT literate. Excellent oral and written communication skills. Experience of Microsoft Office software. An understanding and adherence to strict confidentiality. Ability to work without direct supervision. Ability to work as part of an integrated multi-disciplinary team. Pleasant and articulate. Able to work under pressure. Ability to prioritise work to meet tight deadlines. Appreciation of equal opportunities issues minority groups.

Desirable

Formal Customer Service. Experience of SystmOne. Experience of working in NHS general practice/NHS. Experience of dealing with the public/patients. Knowledge of medical terminology. Experience of having working relationships with clinicians, GPs, managers, consultants and other clinical staff. Digital dictation experience. Professional Telephone Etiquette. Audio Typing. Ability to input and retrieve data accurately on a computerised system. Ability to manage difficult situations. Ability to work unsupervised and use own initiative values and behaviours.

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