Indoor Account Manager

5 months ago

StokeonTrent, United Kingdom DPD Group UK Full time
Job Description

As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around 800 customers, each spending up to £700 per week with either DPD or DPD Local. You will build great working relationships with them to help retain their loyalty to our company and develop each account through sales and high level service.

Key responsibilities will include,

  • To contact customers using various methods of communication and in line with a predefined contact matrix
  • Developing account plans for each customer to support the Account Manager portfolio revenue/contribution targets
  • Maintaining/updating information via SalesForce and other systems used
  • Developing multi-functional and multi-level business relationships with customers organisations
  • Identifying and developing any additional revenue opportunities within the portfolio and their associated companies.
  • Maintain an up to date revenue opportunity pipeline
  • Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
  • Identifying and managing the resolution of customer problems to secure long term account retention
  • Contacting customers to maintain planned levels of revenue / contribution improvement through timely rate renewals
  • To complete Annual Price Increases for all accounts within your portfolio
  • Working with the sales teams to accept accounts for handover in line with company policies and trading agreements

Qualifications

You will be passionate about delivering amazing service every day. Your career history will evidence demonstrable experience within Account Management / Customer Relationship Management.

You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers expectations are met.
You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly. It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers.

We will also expect you to be

  • A person capable of decisive and effective decision-making, in a time pressured environment
  • Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
  • Have knowledge and experience in sales & upselling to existing customers
  • Have attention to detail and good organisation skills
  • IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
  • Be able to liaise with customers using telephone and online meeting resources as well as email
  • Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability


Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

  • Holiday trading
  • Enhanced maternity and paternity package 
  • Free life assurance of 4 x salary on joining the pension scheme
  • Health Kiosks visiting every location
  • Vitality at Work
  • Free On Site Parking 
  • Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends 
  • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you Apply today

  • Indoor Account Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Job Title: Indoor Account ManagerDPD Group UK is seeking a highly skilled and motivated Indoor Account Manager to join our team. As an Indoor Account Manager, you will be responsible for managing a portfolio of existing customers, building strong relationships, and driving revenue growth.Key Responsibilities:Develop and implement account plans to achieve...

  • Indoor Account Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Job Title: Indoor Account ManagerDPD Group UK is seeking a highly skilled and motivated Indoor Account Manager to join our team. As an Indoor Account Manager, you will be responsible for managing a portfolio of existing customers, building strong relationships, and driving revenue growth.Key Responsibilities:Develop and implement account plans to achieve...

  • Indoor Account Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPDgroup Full time

    Job Title: Indoor Account ManagerAbout the Role:We are seeking an experienced Indoor Account Manager to join our team at DPDgroup. As an Indoor Account Manager, you will be responsible for proactively managing an existing customer base, building strong relationships with customers, and developing each account through sales and high-level service.Key...

  • Indoor Account Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPDgroup Full time

    Job Title: Indoor Account ManagerAbout the Role:We are seeking an experienced Indoor Account Manager to join our team at DPDgroup. As an Indoor Account Manager, you will be responsible for proactively managing an existing customer base, building strong relationships with customers, and developing each account through sales and high-level service.Key...

  • Indoor Account Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Job Title: Indoor Account ManagerWe are seeking a highly skilled and experienced Indoor Account Manager to join our team at DPD Group UK. As an Indoor Account Manager, you will be responsible for managing a portfolio of existing customers, building strong relationships with them, and driving revenue growth through sales and high-level service.Key...

  • Indoor Account Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPDgroup Full time

    Job Title: Indoor Account ManagerAbout the Role:We are seeking an experienced Indoor Account Manager to join our team at DPDgroup. As an Indoor Account Manager, you will be responsible for proactively managing an existing customer base, building great working relationships with them, and developing each account through sales and high-level service.Key...

  • Indoor Account Manager

    5 months ago

    Stoke-on-Trent, United Kingdom DPDgroup Full time

    Job Description As the Indoor Account Manager, your primary responsibility will be to proactively manage an existing customer base of currently around customers, each spending up to £ per week with either DPD or DPD Local. You will build great working relationships with them to help retain their loyalty to our company and develop each account through...

  • Indoor Account Manager

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom DPDgroup Full time

    Job DescriptionAs a key member of the DPDgroup team, you will be responsible for proactively managing an existing customer base, building strong relationships, and driving revenue growth. Your primary focus will be on retaining customer loyalty and developing each account through sales and high-level service.Key ResponsibilitiesDevelop and implement account...

  • Customer Account Advisor

    5 months ago

    Stoke-on-Trent, United Kingdom DPD Group UK Full time

    Company Description - ** Contract Type**: Permanent / 37.5 hours per week - ** Location**:Etruria, Stoke ST1 5SY - ** Salary**: £23100 per annum - ** Bonus**:Monthly bonus paid after probation if set KPIs are achieved - ** Days of Work**:Monday to Friday 9am - 5pm and 9am - 5:30pm Join us on our journey as we aim to be the UK’s most sustainable delivery...

  • Accounting Manager

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Puro Accountancy Full time

    Client ManagerPuro Accountancy is seeking a dedicated and experienced Client Manager to join our dynamic team. As a Client Manager, you will play a pivotal role in maintaining strong relationships with our valued clients and ensuring their financial needs are met effectively.Key Responsibilities:Building and maintaining excellent relationships with clients,...

  • Accounting Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Puro Accountancy Full time

    Client Manager OpportunityPuro Accountancy is seeking a dedicated and experienced Client Manager to join their dynamic team. As a Client Manager, you will play a pivotal role in maintaining strong relationships with valued clients and ensuring their financial needs are met effectively.Key Responsibilities:Building and maintaining excellent relationships with...

  • Accounting Manager

    1 month ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Puro Accountancy Full time

    Client ManagerPuro Accountancy is seeking a dedicated and experienced Client Manager to join our dynamic team. As a Client Manager, you will play a pivotal role in maintaining strong relationships with our valued clients and ensuring their financial needs are met effectively.Key Responsibilities:Building and maintaining excellent relationships with clients,...

  • Accounting Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Puro Accountancy Full time

    Client Manager OpportunityPuro Accountancy is seeking a dedicated and experienced Client Manager to join their dynamic team. As a Client Manager, you will play a pivotal role in maintaining strong relationships with valued clients and ensuring their financial needs are met effectively.Key Responsibilities:Building and maintaining excellent relationships with...

  • Management Accountant

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Reed Full time

    Job Title: Management AccountantReed Education is partnering with a prestigious independent school in Stoke-on-Trent to find a highly skilled Management Accountant. The successful candidate will play a crucial role in managing the school's financial operations, ensuring accuracy and compliance with relevant regulations.Key Responsibilities:Prepare monthly...

  • Accounting Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Account Manager/Client Manager RoleYour new company is a thriving independent firm that prioritizes excellence and professionalism in its client-focused service.As an Account Manager/Client Manager, you will be responsible for:Reviewing and providing feedback on completed accounts files, with a focus on training and development of the team.Preparing file...

  • Accounting Manager

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Account Manager/Client Manager RoleYour new company is a thriving independent firm that prioritizes excellence and professionalism in its client-focused service.As an Account Manager/Client Manager, you will be responsible for:Reviewing and providing feedback on completed accounts files, with a focus on training and development of the team.Preparing file...

  • Accounts Manager

    1 month ago

    Stoke-on-Trent, United Kingdom HAYS Full time

    Account Manager / Client Manager in Stoke-On-Trent Your new companyA thriving independent firm that believes in giving excellence and professionalism to their clients, with a genuine client-focussed serviceYour new roleAs Account Manager/Client Manager, you will -Review all of the accounts files that have been completed by the team, feedback and train the...

  • Management Accountant

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Reed Full time

    Financial Operations ManagerReed Education is partnering with a prestigious independent school in Stoke-on-Trent to find a highly skilled Management Accountant. The successful candidate will play a crucial role in managing the school's financial operations, ensuring accuracy and compliance with all relevant regulations.Key Responsibilities:Prepare monthly...

  • Management Accountant

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Reed Full time

    Financial Operations ManagerReed Education is partnering with a prestigious independent school in Stoke-on-Trent to find a highly skilled Management Accountant. The successful candidate will play a crucial role in managing the school's financial operations, ensuring accuracy and compliance with all relevant regulations.Key Responsibilities:Prepare monthly...

  • Management Accountant

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Simpson Judge Full time

    Job Opportunity:A reputable business in Stoke-on-Trent is seeking a temporary Assistant Management Accountant to assist with financial tasks while the organisation undergoes a period of change. Key Responsibilities:Preparing management accounts and reconciling nominal accountsAssisting with year-end audit and preparing weekly wagesProcessing bank...