Indoor Account Manager

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom DPDgroup Full time

Job Title: Indoor Account Manager

About the Role:

We are seeking an experienced Indoor Account Manager to join our team at DPDgroup. As an Indoor Account Manager, you will be responsible for proactively managing an existing customer base, building great working relationships with them, and developing each account through sales and high-level service.

Key Responsibilities:

  • Contact customers using various methods of communication and in line with a predefined contact matrix
  • Develop account plans for each customer to support the Account Manager portfolio revenue/contribution targets
  • Maintain/update information via SalesForce and other systems used
  • Develop multi-functional and multi-level business relationships with customers' organisations
  • Identify and develop any additional revenue opportunities within the portfolio and their associated companies
  • Maintain an up-to-date revenue opportunity pipeline
  • Monitor the profitability and profile of each customer to ensure the account is trading within acceptable levels
  • Identify and manage the resolution of customer problems to secure long-term account retention
  • Contact customers to maintain planned levels of revenue/contribution improvement through timely rate renewals
  • Complete Annual Price Increases for all accounts within your portfolio
  • Work with the sales teams to accept accounts for handover in line with company policies and trading agreements

Requirements:

  • You will be passionate about delivering amazing service every day
  • Your career history will evidence demonstrable experience within Account Management/Customer Relationship Management
  • You will have a natural ability to engage with customers both over the phone and via email, delivering outstanding customer service to ensure our customers' expectations are met
  • You will possess excellent communication and influencing skills with the ability to adapt and respond to change quickly
  • It would be advantageous if you had good mathematical skills to support the work around pricing and costing for customers
  • You will be a person capable of decisive and effective decision-making, in a time-pressured environment
  • You will be someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation, and flexibility
  • You will have knowledge and experience in sales & upselling to existing customers
  • You will have attention to detail and good organisation skills
  • You will be IT literate and proficient in Microsoft Office/Google Suite applications and SalesForce would be advantageous
  • You will be able to liaise with customers using telephone and online meeting resources as well as email
  • You will demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring, and Accountability

About our Benefits:

  • We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day
  • It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability
  • To name but a few...
  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Health Kiosks visiting every location
  • Vitality at Work
  • Free On Site Parking
  • Discounted shopping from 's of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

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