Salesforce Administrator

4 days ago


Sheffield, United Kingdom FirstGroup Full time
About the job Reporting to the Salesforce Product Manager the Salesforce Administrator will lead the ongoing development of our deployment. The administrator will work closely with functional leaders, organizational units, and subject matter experts to identify develop and deploy new business processes. The Salesforce Administrator will be responsible for the execution on the day-to-day configuration, support, maintenance, and improvement of our CRM platform.

Your main responsibilities will be:

Hands on experience with Salesforce (Classic and Lightning) Strong understanding of Service Cloud Salesforce configuration (Workflows, Validation Rules and Approval Processes) Manage all basic administrative functions including user account maintenance, reports and dashboards, and other routine tasks Continuous integration's (CI/CD) Testing of new deployments Provide 1st and 2nd line support on the deployment

As a minimum, you will need to have:

A deep knowledge of Salesforce Service Cloud with experience in Classic and Lightening Any knowledge of Apex & Flows is essential. An understanding of Marketing and Sales Cloud would be an advantage but not essential. Understands intelligent automation technologies such as chatbots and AI in the context of Customer Contact Centres Sound understanding of digital landscapes. Experience in working in an Agile environment. Ability to build and maintain good Client relationships. Strong decision making and judgement, influencing, and presentation skills. Service Cloud experience is essential. Any knowledge of Rail Industries would be advantageous. Salesforce Certifications is essential, ideally in Service Cloud

About the location

Sheffield city centre at our modern offices.
Ten minutes' walk from Sheffield Station.
Agile and Hybrid working is an option that can be discussed.
Travel to other UK locations as appropriate

Working pattern

37.5 hours per week, between 0800 and 1800 Monday to Friday; some weekend working by exception

The Reward

25 days Holiday plus National Bank Holidays Travel Offers for Bus and Rail* Payroll Giving – donate directly from your pay to a Charity of your Choice Shopping Discounts including discounts and cashback on electrical goods, your weekly shop, holidays, cinema trips, car insurance, upgrading your mobile and lots more All employee Share Schemes* Save as You Earn - gives you the opportunity to save a regular amount each month for three years. At the end of the savings period, you can use your savings to buy shares at a discounted price set at the start of the Scheme, or take your savings as cash. Buy as You Earn - allows you to buy shares each month, with 2 free ‘matching' shares for each 3 shares you buy. You can vary the amount you save, or stop it at any time. You need to participate in the scheme for at least 3 years in order to receive the matching shares. Employee Assistance Helpline – free, confidential employee support service provided by an independent provider

*after 6 months of employment

We all belong at First Customer Contact. FirstGroup's vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.



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