Customer Service Advisor

4 weeks ago

Manchester, United Kingdom Kinaxia Logistics Full time
Monday - Friday40 hours per week9am - 6pm AKW Global Logistics are looking to recruit a Customer Care Advisor to join their vibrant team in Manchester. The ideal candidate will be customer focused and enjoy interacting with people on a daily basis. The Customer Service Team at AKW would welcome an outgoing, proactive and engaging person with excellent communication skills.If this sounds like you, and you would like to work for a great company with a great team with additional benefits including:
  • Life assurance
  • Pension
  • Exceptional fleet
  • Opportunity for training and development (CPC training)
  • Full Uniform and PPE
  • Onsite Parking
  • Cycle to work scheme
  • Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
  • Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
Then we would love to hear from you. More information about the job: The role of the Customer Service Advisor will be to provide and promote a professional, customer focused service to ensure that the needs of customers are being satisfied and a world class service is being delivered and promoted across the Company.
  • Utilise the CRM system to collate records of discussions or correspondence and to track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently and customers are kept updated;
  • Adhere to agreed customer service standards, service level agreements, policies and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions and offering assistance to increase efficiency and service levels;
  • Establish, develop and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives;
  • Adhere to all Group HR, GDPR and Health & safety policies to ensure both the Company and Group are fully compliant;
  • Oversee booking in of delivery times and follow up on timed deliveries, taking action where necessary to ensure customers are notified of any potential service failures;
  • Provide quotes to customers in line with agreed schedules and input this data into Stirling to ensure accurate date is being maintained.
Your knowledge and experience:
  • Transport and warehousing preferable
  •  
  • Both working and technical knowledge of software management systems including Stirling and Contrado
  • Product and pricing schedules
  • Dealing effectively with customer queries
  • Building and maintaining effective working relationships both internally and externally
  • Customer Account management
  • Using software management systems
  • Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
  • Safe
  • Talented
  • Attentive
  • Reliable

An application for a DBS certificate will be required in the event of the individual being offered the position,

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