IT First Line Support

Found in: Talent UK C2 - 2 weeks ago


Birmingham, United Kingdom Anthony Collins Solicitors Full time
About the role and team   Anthony Collins are recruiting for First Line Support to be based at our Birmingham office.  
You will provide first line technical support to all Anthony Collins Solicitors internal and external clients. Utilising a Service Desk system to ensure all requests for assistance are logged, progressed and resolved within agreed Service Level Agreements.
 

• Provide first line support to all users by phone, email and face-to-face
• Log support calls on our Service Desk and provide users with regular updates on the progress of their Service Request
• Ensure all Service Requests are correctly scheduled and the correct priority, service and type is associated to each
• Escalate Service Requests to other members of the IT Department
• To liaise and log calls with external IT Suppliers
• Provide support for all telephony issues, including company mobiles and mobile dongles To create and update IT documentation
• To create IT help guides
• Provide support for all remote users, including setting up remote access on work laptops and personal laptops ensuring all users are trained on how to use remote access
• To deploy new PCs and laptops
• Install new software
• To set up new starter desks with all requested equipment and applications
• Assist in all office desk moves
• Provide basic 121 training in all applications
• Set up new users, groups and e-mail accounts on the system
• Provide support to external clients for example when using Anthony Collins Solicitors onsite and external based services
• Be responsible for the booking and set up of pool equipment, ensuring users are aware of how to use it and maintain it appropriately
• Provide support to internal and external clients with conference suite facilities
• Assist in the upgrading of hardware and software throughout Anthony Collins Solicitors as necessary
• Assist in the removal of all old equipment
• Conduct a regular inventory of all IT Equipment
• Keep IT storage areas and build room tidy
• Any other reasonable duty as requested
 
Be the first point of contact for IT support needs of all internal and external clients. About the candidate   • Basic experience in supporting other people, ideally in a Windows environment including a good understanding of Windows 10, MS Office 2016/355, telephony systems, mobile devices and AV equipment
• Hands on experience of administering Active Directory and Microsoft Exchange would be desirable
• Confident with good interpersonal skills
• Good motivation and flexibility to ensure the smooth running of all systems, including the possibility of working early, late, through the lunchtime period or at weekends, with adequate notice
• Ability to work well individually as well as within a team About the firm Anthony Collins Solicitors is a specialist law firm with a clear purpose – to “improve lives, communities and society". For over 50 years we’ve been successfully combining market-leading legal expertise with a commitment to excellence and long-term relationships underpinned by a strong set of values.   What makes Anthony Collins Solicitors distinctive, beyond simply being a sector-specialist law firm, is our people and the values we share. We’re extremely proud of the calibre of people that we attract; people who are inspired by our values, motivated by our vision and work with our clients to positively influence the society and communities we are building together.     Anthony Collins Solicitors is a committed Equal Opportunities employer promoting equality of opportunity. This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.
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