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Receptionist / Care Navigator
4 months ago
South Street Surgery has an opportunity for a receptionist to join our team on afull-time basis for hours per week, all working patterns will require some early shifts starting at 8am, and some Saturdays mornings on a rota.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. The main responsibilities of the role include: Greeting and directing all patients; Making appointments and giving out appointment cards, where required; Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.; Dealing with requests for information, and managing problems and complaints; Advising patients of practice procedures; Registering new patients; Answering the telephone, promptly.About the Candidate We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes: Excellent communication skills, with a clear and polite telephone manner; Ability to work in a polite, confidential and discreet manner, respecting patients at all times; Experience of working with the general public, being sensitive and empathic in distressing situations; Confidence to work as part of a team and ability to "think on your feet"; Strong IT and administration skills; Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us South Street Surgery operates from three premises in the town of Bishops Stortford, providing services for about 22,500 patients. We work closely with the other local practices in Stort Valley and Villages PCN to develop our vision for the future of primary care services in this area. Our mission is to provide Excellence in Care. We are rated as ‘Good’ by CQC on our last inspection. We have consistently been a high QOF achieving surgery. We have Investors in People Award and believe in training and developing our staff. Our surgery has many years’ experience of teaching, training and developing our staff and trainees.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
