Receptionist / Care Navigator
6 months ago
**About the Role**:
Helix Medical Centre has an opportunity for two receptionists to join our team both on a full-time basis for 38 hours per week over 4 days (9.5 hours per day).
Please note we open at 8am each day and have extended hours appointments until 8pm on Tuesdays and until 7.30pm on Thursday, therefore the roles will require an element of late finishes. Our usual closing time is 6.30pm. Attendance at staff meetings is expected and may at times be in addition to your contracted hours.
Training: Please be aware that training dates / times may differ from the post hours to ensure the management team can offer relevant training within the induction period. Training may take place Monday to Friday between 8am and 8pm dependant on trainer availability.
There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.
The main responsibilities of the role include:
- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
Please see the attached job description for further details.
NHS and SystmOne experience preferred however inhouse training will be provided.
Some flexibility is required, as you will sometimes need to work alternative hours to cover for colleagues i.e. sickness/annual leave cover.
Interviews will be scheduled asap. Please note, we reserve the right to close the vacancy earlier than the advertised closing date if we have a sufficient number of applicants. Previously rejected applicants need not apply.
**About Us**:
We offer a range of benefits including the NHS pension scheme which is a defined benefits scheme, eye-care vouchers, free onsite car parking and team building events.
**Disclosure and Barring Service Check
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