Band 5 Primary Care Commissioning Officer

Job summary

An exciting opportunity has arisen within the South WestPrimary Care Commissioning Dental Team.

We are looking to recruit a Band 5 Primary Care CommissioningOfficer (Dental) working as part of the Primary Care Commissioning team, withinthe South West Collaborative Commissioning Hub, which is part of NHS SomersetIntegrated Care Board (ICB).

The Hub supports the 7 ICBs in the South West region withdelivering their delegated responsibilities of commissioning primary careservices. The team is responsible for working with ICBs to support thecommissioning and contract management of:

Primary andSecondary Care Dental Services

CommunityPharmacy

DispensingPractices

CommunityOpticians

The Hub function includes engaging with ICBs and key localsystem stakeholders, to ensure commissioned services are responsive toevidenced local need and are in-line with national commissioning guides and ICBcommissioning priorities.

Alongside this work, the team are responsible forsupporting ICBs in the transformation of the primary care services listedabove. The team also works alongside ICBs to support the transformationprogramme on General Medical Services (General Practice).

If you are you an individual with a relevant background, alongwith the ability to communicate effectively and is someone who works well andeffectively in collaboration, we would welcome your application.

Main duties of the job

The purpose of this roleis to ensure that appropriate systems and processes are in place to support themanagement, commissioning and development of primary care contracts. Inparticular, the post holder will:

Provide high qualityproject and administrative support, using knowledge and understanding ofprimary care procedures, protocols and functions.

Ensuring that theorganisations Primary Care regulatory responsibilities are met.

Undertake reporting andanalysis of information to support the management of contracts and delivery oftransformation programmes.

Co-ordination ofcontractor payments, including reimbursement of specific services orentitlements.

Maintenance of PrimaryCare Contracts and Service Level Agreements, in accordance with StandardOperating Procedures.

Investigation ofcomplaints.

Collation of informationin response to Freedom of Information requests

Develop and maintainingexcellent communication with Primary Care Contractors.

The post holder is a keymember of the team whose overarching goal is to enable, promote and support theeffective use of data, information, knowledge, and technology to improve,inform and support a portfolio of projects, services, and initiatives.

About us

NHS SomersetIntegrated Care Board (ICB), known as NHS Somerset is the statutory NHSorganisation responsible for implementing a health and care strategy developedby the Integrated Care Partnership.

NHSSomerset consists of approx. 360 staff, across 8 directorates, with multipleteams within each directorate.

Weencourage applications from people of all backgrounds and welcome applicationsfrom underrepresented groups. When recruiting, we are committed to equality ofopportunity for all. We believe that the best organisations are those thatreflect the communities they serve.

Weoffer flexible working from your first day of employment and we also have anagile approach to home / office-based working. Please note however, that elements of the role may require you to travel to other locationsacross Somerset, to attend in-person meetings and meet the needs of theservice. Please consider this before applying.

JobShare and Secondment opportunities will be considered. If you are seeking an internal or external secondment, please seekadvice from your HR team and you must also obtain your current linemanager's permission to be released on secondment before applying, to avoiddisappointment.

Wealso offer an excellent pension scheme and generous annual leave entitlement.

Pleaseread the attached documents / visit the links listed before applying.

Thankyou for your interest.

Job description

Job responsibilities

The purpose of this role is to ensure that appropriate systems and processes are in place to support the management, commissioning and development of primary care contracts.

In particular, the post holder will:

Provide high quality project and administrative support, using knowledge and understanding of primary care procedures, protocols and functions.

Ensuring that the organisations Primary Care regulatory responsibilities are met.

Undertake reporting and analysis of information to support the management of contracts and delivery of transformation programmes.

Co-ordination of contractor payments, including reimbursement of specific services or entitlements.

Maintenance of Primary Care Contracts and Service Level Agreements, in accordance with Standard Operating Procedures.

Investigation of complaints.

Collation of information in response to Freedom of Information requests. Develop and maintaining excellent communication with Primary Care Contractors.

As a Primary Care Commissioning Officer, the post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across the NHS England and Improvement South-West Commissioning Directorate and wider South-West.

The post holder is a key member of the team whose overarching goal is to enable, promote and support the effective use of data, information, knowledge, and technology to improve, inform and support a portfolio of projects, services, and initiatives.

KEY RESPONSIBILTIES OF THE ROLE:

Project Management

Undertake information/project analysis.

Participate in relevant internal and external working groups/projects to provide information/analyst advice and support and to maintain data collection systems for its effective use by the team.

Analyse and report on data and monitor the processing of data and information.

Provides information to project lead on project and statistical information matters.

Financial and Physical Resources

Support and inform the requirement and targeting of resources, monitoring spend, implementing and evaluating jobs and delivery of financial recovery/savings plans by providing high quality information and analysis.

Contribute to the financial delivery of the agreed portfolio ensuring it is delivered on time.

Maintain systems and processes effectively to ensure timely primary care contract payments.

People Management (as required)

Provide training, advice, and support on own area of responsibility where applicable.

Support training and induction of staff.

Supervises team on their day-to-day activities.

Participate in the recruitment processes.

Information Management .

Carry out timely and accurate information analysis and reporting on agreed areas of portfolio and present findings in an agreed manner.

Develop and maintain databases required for the role and/or department programme.

Maintain administrative and information resources.

Contribute to effective information management within the team.

Research and Development :

Undertake auditing of projects, services, and initiatives.

Carry out web based and publications research.

Actively supports and contributes to the development of key performance indicators for the successful assessment of performance.

Planning and Organisation :

Support implementation of project, service, initiative through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team.

Plan and organise meetings or events and assist in the diary management requirements of individuals in connection with portfolio of work.

Policy and Service Development :

Propose changes to own project, service, and initiative work, informing policy and making recommendations for more effective delivery.

Contribute to the review and development of existing project information management systems and contribute to the development of an integrated approach to project management.

Authorised signatory for travel arrangements and meeting expenses.

Key Working Relationships

The post holder will be required to maintain constructive relationships with a broad range of stakeholders. Work with members of the team to develop and implement project data collection systems that will provide accurate and timely data. Communicate information and issues, including briefings and reports.

Improving quality and outcomes

To collate primary care contract information and learning from transformation, to inform development of primary care services in the area.

To support the use of contract mechanisms to enable the performance management of primary care contracts.

To work collaboratively across the NHS England and NHS Improvement matrix, including integrating the National Directors portfolio

Enabling patient and public involvement

To support investigation into complaints and response to FOIs and MP/Press enquires, ensuring patients and their interests are considered throughout the process.

To ensure all public and patient contact with the office is of the highest professional standard.

To embed patient and public involvement within NHS England and NHS Improvement at all levels of decision making.

Promoting equality and reducing inequalities

To uphold organisational policies and principles on the promotion of equality.

To create an inclusive working environment where diversity is valued, everyone can contribute, and everyday action and ensure we meet our duty to uphold and promote equality.

Partnership and cross boundary working

To work effectively with other members of the regional team, to enable effective management of contracts and commissioning responsibilities;

Leadership for transformational change

To model a collaborative and influencing style of working, negotiating with others to achieve the best outcomes. Embedding this approach across the Directorate.

Using insight and evidence for improvement

To collate information and evidence, to inform contracting and commissioning decisions.

Developing an excellent organisation

To ensure health, safety and wellbeing of all staff within the department.

To ensure compliance with all confidentiality and governance requirements within the department.

Person Specification

Qualifications

Essential

Educated to Degree level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Experience

Essential

Knowledge of administrative procedures, project management or information analysis. Knowledge of project principles. Commitment to continuing professional development

Desirable

Knowledge of Primary Care Commissioning/Contracting. Previously worked in similar position within the public sector.

Knowledge and Skills

Essential

Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/ written communication skills. Ability to pull together comprehensive draft reports, data and letters. Negotiating, networking and persuasive skills. Excellent time management skills with the ability to re-prioritise. Project management skills. Skills for manipulating information. Advanced keyboard skills, use of a range of software. Ability to work without supervision. Able to work on own initiative, organising and prioritising own and others workloads to changing and often tight deadlines.

Personal Statement / Motivation for Applying

Essential

Please use this section to explain how you meet the additional criteria in the Personal Specification including your reasons and motivation for applying.

---