Customer Service

4 weeks ago

Didcot, United Kingdom Leaflike Full time
To control the day to day Customer Service department, controlling the diary of the Operations Manager and our Senior Horticultural & Contract Advisor with organizing visit’s as required.Logging Day to Day complaint’s, Queries that will need addressing.Weekly Scheduling for the Technician’s, Adjusting visit’s for Technicians to complete customer service issue’s.Completing weekly reports for KPI’s and also minute taking for Operations management meeting’s.Assisting on small sales proposal’s

Overall Responsibilities:
  • Day to day manning the phone for Customer Service Complaints / enquiries
  • Keeping detailed log’s
  • Control Diary for Operations Manager
  • KPI report building
  • 2 x weekly CSI meeting’s with Ops Manager
  • Feeding CSI info to relevant management to look further into
  • Building Proposal’s for small sales brought to us through Head on contract support
  • Creating weekly schedule for Technicians and ensuring CSI is captured accordingly
  • Minute taking from Operations management action meeting’s
  • Order processing for installations
  • RAM’s (Risk & Method statements) to be sent out for installs.
  • Purchasing of materials for new Installs

Your role includes but is not limited to the following activities: 
  • Handling day to day CSI Inbound and Outbound calls
  • Diary / Meeting scheduling
  • Technicians scheduling 
  • Supporting Head of contracts in proposal building
  • KPI reporting
  • 2 x Weekly CSI meeting’s
  • Dealing with customer queries / complaints
  • Updating customer folders with new media and info (records) (From WhatsApp groups)
  • Working closely (going forward) with marketing building a strong social media presence
  • Helping to drive the trust culture and building a solid operational team to drive the company goals and objectives            and also hitting set KPI’s.
  • Purchasing of materials for new Installs


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