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Homecare, High-cost Medicine Support Officer

2 months ago

Northampton, United Kingdom Northampton General Hospital Full time

Job summary

Northampton General Hospital is an acute NHS trust with a highly respected pharmacy service. As a Trust, we pledge to provide the best possible care with patient safety and quality at the heart of all we do.

We have an exciting opportunity for a Homecare and High-cost Medicine Support Officer to join the team. The Homecare department has seen significant growth with over 2000 patients accessing homecare services across an array of therapeutic indications. The successful candidate will be working closely with multi-disciplinary teams across the Trust to maintain current relationships by providing their expertise in ensuring a smooth transition of care for patients between hospital and homecare services.

The role will suit an innovative and progressive individual who will be fundamental in the development of department processes. They will be integrated within a team tasked with delivering on our responsibilities to ensure the cost-effective and appropriate prescribing of homecare medicines.

Subsequently, the expenditure of these medicines is captured by the team which is later submitted to the Finance department.

Previous homecare and high-cost medicine experience is desirable but full training will be provided.

If you are an enthusiastic, self-motivated, committed individual who is keen to develop your skills further then we would like to hear from you.

Main duties of the job

The Homecare and High-cost Medicine (HCM) Support Officer will be accountable for the maintenance and accuracy of databases including those that hold patient information.

Additionally, they will be the primary prescription checker on receipt / collection of homecare prescriptions and registration forms from clinical teams, checking for administrative discrepancies post-holder will also be the primary contact for queries relating to both prescriptions and invoices as we implement an escalation pathway.

The Homecare and HCM Support Officer will be responsible for the daily completion of administrative tasks, such that the expectations of the department are maintained at a high-standard. This includes ensuring all prescriptions are added to checklists and sealed in envelopes, taking minutes for meetings with both Trust and external stakeholders and submitting complaints to homecare providers; recording the details via DATIX and the CAI log. This list is not exhaustive.

The Homecare and HCM Support Officer will work closely with the Pharmacy Data Analyst, producing reports on medicines expenditure as required by the Homecare and High-cost Medicine's team in preparation for the Pharmacy Data Analyst and/or Homecare and High-cost Medicine's team to analyse such post-holder will ensure invoices are processed timely and subsequently homecare provider statements are up-to-date to ensure consistent accuracy of the above reports.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job description

Job responsibilities

To facilitate and coordinate the administrative tasks within homecare services

To supervise and train new members of the team

To generate a prescriptions-due report by accessing homecare provider online portal

To prioritise prescriptions, disseminating workload to relevant staff

To check prescriptions for administrative errors

To liaise with clinical teams, advising of changes in prescriptions that need to be amended when reviewing for administrative errors

To ensure most up-to-date homecare paperwork is followed

To support Advanced Pharmacy Technician in undertaking periodic review on information maintained on shared folder to ensure this is kept up-to-date

To prepare and send prescriptions to homecare providers, inc. completion of checklists, scanning and recording of special delivery envelope tracking numbers

To raise orders and issue medicine to the patient (virtually) using pharmacy system

To release patient specific orders (PSO), providing an authorised signature for financial processing

To maintain the homecare patient database, ensuring accuracy of patient numbers per drug per indication

To respond and resolve queries raised by clinical teams in an appropriate and professional manner

To follow up the progress of prescriptions, managing patient expectations for expected medicine delivery timeframes

To maintain good working relationships with multidisciplinary teams

To manage the day-to-day duties of homecare, ensuring the department is compliant with local policies and procedures

To attend and participate in service review meetings to discuss homecare financial matters

To minute monthly department meetings

To effectively deal with patient complaints in the first instance, referring them to the Advanced Pharmacy Technician and/or homecare company as required and to record and report complaints on the CAI log and DATIX if required

To liaise with the Pharmacy Homecare team to develop and maintain a system to monitor Homecare activities

To manage financial processes relating to homecare medicines

To assist the department in providing performance and business management services

To analyse and produce monitoring and assurance reports such as savings related to homecare services for commissioners.

To manage and develop the invoicing process

To access homecare portals to retrieve invoices

To accurately check invoices and liaise with credit control teams within homecare company to resolve discrepancies

To process credits and invoices using pharmacy system within agreed deadlines, checking prices and contract details

To enter data onto purchase order system

To manage an invoicing log for the purposes of audit

To produce medicines usage reports, accessing SQL and/or HIVE to support financial reporting at month-end

To produce cost-benefit reports, identifying current and potential savings if patients switch to a better-value medicine

To prepare raw data for financial reports using HIVE

To liaise with pharmacy administration teams on invoices passed for processing

To analyse homecare provider statements, ensuring payments are up-to-date and liaising with finance on discrepancies in payment and outstanding remittance

To arrange and chair regular meetings with homecare provider financial teams to ensure timely payments by Trust

To coordinate and monitor the patient prescription approval process

To identify patients receiving high-cost treatment using MediViewer/PCS/Discharge letters

To submit a Blueteq form retrospectively in relation to high-cost medicines

To identify patients who have received treatment without a valid Blueteq via medicines transactions report and to resolve the issue to submit aforementioned form

To liaise with clinical teams, instructing them of prescriptions due

To identify if prescriptions are too early and to liaise with relevant clinical team

To liaise with the High-cost Medicines Pharmacist / Advanced Pharmacy Technician to monitor use of medicines to ensure compliance with NICE guidance and commissioning policies

To notify clinical teams of the requirement for the patient to obtain recent bloods as identified

To highlight prescriptions to the Advanced Pharmacy Technician, Homecare and High-cost medicine where prescriptions do not conform to service level agreement (SLA)

Person Specification

Education

Essential

4 GCSEs at grade C or above

Desirable

Completion of relevant data analysis courses (certificate awarding) eg Data Analysis, Microsoft Excel

Experience

Essential

Experience equivalent to NVQ Level 3 Recent hospital experience Computer skills, databases, Excel

Desirable

Knowledge of contracts, negotiation skills and contract management eg through short courses Experience of prescription interpretation and homecare medicines management

Knowledge

Desirable

Good understanding of the principles of homecare management Good understanding of homecare medicines services and can articulate reasons for their purpose within the NHS Good understanding of homecare medicines/finance relationship Awareness of homecare medicines funding Awareness of how incidents happen

Miscellaneous

Essential

Comfortable working with VDU for significant periods of time Ability to concentrate for significant periods of time when dealing with invoices, statements and prescriptions Excellent communication, written and oral Ability to prioritise Ability to work alone and as a team member Enthusiasm Confidence Positive about the future development of homecare Willingness to learn and develop personally Innovative

Desirable

Staff supervision Audit