Customer Service Coordinator-1

7 months ago

Bristol, United Kingdom St. Modwen Full time

At St. Modwen, we're experts in creating thriving communities and we're excited to be recruiting for colleagues who are ready to build their future with us.

Job Purpose

Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer Service standards, policies, and procedures 

 

Key Accountabilities

  • Accountable for ensuring all activities within your role follow our hierarchy, with ‘Keeping our people safe’ our first priority. Ensure all activities are properly planned and carried out in line with the company’s health and safety policies and procedures. Any non-compliance, including allowing anyone to take risks that could affect their health and safety, may be investigated in line with our disciplinary policy. 

  • Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales. 

  • Supports St. Modwen Homes to achieve and maintain status as a '5 Star Builder’.  

  • Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments. 

  • Proactively updates COINS reports to ensure the system is kept up to date. 

  • Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications. 

  • Seeks to continually improve customer satisfaction. 

  • Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales. 

  • Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC 

  • Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians’ diaries. 

  • Updates customers and reporting  

  • Reports issues with defects management 

  • Manages customer complaints to reduce escalation. 

  • Promote and lives the values of St. Modwen  

  • Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations 

Experience Skills and Knowledge Required

  • Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain 5* status. 

  • Excellent telephone manner 

  • Excellent communication skills, both verbal and written 

  • Excellent listening skills, understanding customer requirements. 

  • Proactive and able to take initiative. 

  • Flexible in approach 

  • Competent user of MS Word, Excel and Outlook 

  • Experience within the New home environment beneficial but not essential 

  • Customer Service Coordinator

    1 week ago

    Bristol, United Kingdom SLS Recruitment Full time

    About Customer Service">We are seeking a highly skilled Customer Service Coordinator to join our team in the UK. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our clients.">Key Responsibilities:">To provide exceptional customer service and support to clients, via phone, email,...

  • Customer Service Coordinator

    7 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: - Customer Service Coordinator **Salary** - £23,000 - £27,000 **Location** - Yate, Bristol **Contract Type**: - Fulltime, Permanent position **Hours**: - Monday - Friday 8:30am - 5:00pm **Hybrid**: - 3 days in the office **Duties of Customer Service Coordinator will include**: - Problem Solving - identifying the...

  • Customer Service Coordinator

    1 week ago

    Bristol, Bristol, United Kingdom First Choice Staff Careers Full time

    Job Title: Customer Service CoordinatorAt First Choice Staff Careers, we are seeking a skilled Customer Service Coordinator to join our team. This is a rewarding role that offers the opportunity to provide excellent customer service to both internal and external customers.As a Customer Service Coordinator, you will be the first point of contact for all...

  • Customer Service Coordinator

    7 months ago

    Bristol, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Job Title**: - Customer Service Coordinator **Salary** - £23,000 - £25,000 **Location**: - Yate, Bristol **Contract Type** - Fulltime, Permanent position **Hours**: - Monday - Friday 8:30am - 5:00pm **Duties of Customer Service Coordinator will include**: - You will look after several large accounts primarily through an online...

  • Regional Courier Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom Class 1 Personnel Full time

    Company Overview:Class 1 Personnel is a leading logistics company dedicated to delivering exceptional results in the Supply Chain industry.Job Description:This Regional Courier Coordinator role involves coordinating daily deliveries, optimizing routes, and interacting with customers in a professional manner.The successful candidate will be responsible for...

  • Customer Service Coordinator

    2 months ago

    Bristol, United Kingdom CV-Library Full time

    Job Title: Temporary Customer Support Coordinator Location: Bristol (BS32) Pay rate: £14.39 per hour (salary equiv £28,000) + bonus Hours: Monday to Friday, 9.00am - 5.30pm Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx) Parking at office location: Yes Start date: ASAP Duration: 6-12 months + An established...

  • Customer Service Coordinator

    4 weeks ago

    Bristol, Bristol, United Kingdom Travail Employment Group Full time

    Company Overview: A leading engineering contracts coordination business seeks an experienced administrator to join their team in Bristol. This role offers the opportunity to work with a national employer known for delivering exceptional customer services.">Salary and Benefits: The successful candidate can expect a salary of £23,000 per annum, along with a...

  • Customer Service Coordinator

    1 month ago

    Bristol, Bristol, United Kingdom Rsgroup Full time

    Customer Service RoleWe are seeking a Customer Service Coordinator to join our team at Rsgroup.The successful candidate will be responsible for providing exceptional customer service, managing stock and inventory, and advising on delivery options. They will also be responsible for picking and packing warehouse activities and resolving customer...

  • Delivery Operations Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom Class 1 Personnel Full time

    Class 1 Personnel is seeking an experienced Delivery Operations Coordinator to manage daily deliveries and collections during the peak period, with potential for contract extension.As a key member of our team, you will be responsible for:Completing 60-70 drops per day, ensuring packages are delivered on time and in good condition.Planning delivery routes...

  • Customer Service Coordinator

    8 months ago

    Bristol, United Kingdom The Pet Vet Full time

    Job Advert We’re on the lookout for a Customer Experience Coordinator to join us at The Vet Bristol! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. **What we’re looking for**: We're looking for a customer service superstar who can...

  • Service Coordinator

    7 months ago

    Bristol, United Kingdom Ingersoll Rand Full time

    **Job Title** Service Coordinator **Location** Bristol **About Us** Focused primarily within the South West, our longstanding customers vary from workshops and garages to industrial and food production sites, Utilities and many other nationally recognised names. **Job Summary** As Service Coordinator you will be responsible for field service...

  • Customer Service Coordinator

    6 months ago

    Bristol, United Kingdom SF Recruitment Full time

    SF Recruitment are working with a business based in Avonmouth, Bristol. Our client is looking to recruit a Customer Service Coordinator to join the team on a permanent basis. Hybrid - Fridays work from home £25,000 - £28,000 Overview: Manages customer concerns, striving to provide exceptional Customer Service and assists in the development of Customer...

  • Customer Service Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom Alexander Mae HR Ltd Full time

    About the RoleWe are seeking an experienced Customer Service Coordinator to work with our team at Alexander Mae HR Ltd in a full-time capacity from Monday to Friday, covering 8:30am - 6pm.Main Responsibilities:Welcome customers professionally and make them feel valued.Efficiently manage phone calls, respond promptly, and direct callers as necessary.Organize...

  • Customer Service Coordinator

    6 months ago

    Bristol, United Kingdom Limbs & Things Ltd Full time

    **JOB TITLE**: Customer Service Coordinator - **LOCATION**: Bristol, near Temple Meads (BS2 0RA) - Office-based position - **CONTRACT**: Permanent - Full time (Mon-Fri) - **SALARY**: £23,000 - £26,000 (depending on experience)gross per annum plus bonus. **THE COMPANY** Over the past 30 years L&T has become a global player in the medical simulation...

  • Delivery Operations Coordinator

    2 weeks ago

    Bristol, United Kingdom Class 1 Personnel Full time

    Role OverviewWe are seeking an experienced Delivery Operations Coordinator to join our team in Bristol. The successful candidate will be responsible for coordinating the delivery of goods across the region, using their knowledge of mapping tools to optimize routes and ensure timely delivery.Key Responsibilities:Coordinating the delivery of goods across the...

  • Customer Service and Operations Coordinator

    6 months ago

    Bristol, United Kingdom MJP Electrical Group LTD Full time

    **Customer Support and Operations Coordinator (Full Time)** Join a fast-growing business that supports your personal progression Job title: Customer Support and Operations Coordinator Working pattern: Office Hours: Monday - Friday 8am-5pm Location: Windmill Leisure Golf Range, Henfield Road, Westerleigh, Bristol, BS36 2FE **Our vision for MJP** We’re...

  • Customer Service Advisor

    7 months ago

    Bristol, United Kingdom Connells Group Full time

    **Job Description** Salary - £21,000 annum** **Location - Bristol, BS32 4LB** **Days & Hours - Mon - Fri, 8:45am - 5:30pm (1 hour lunch) + 1 Sat in every 4, 9am - 1pm** **Employment Type - Full-time, permanent** **The Connells Group** has recently acquired **Countrywide **securing our place as the UK’s largest property services group, trading locally...

  • Customer Booking Coordinator

    6 months ago

    Bristol, United Kingdom Innovate Awarding Full time

    **In a nutshell** We have exciting opportunities for an organised and proactive Customer Booking Coordinator in Bristol to join our growing business to provide customer focused solutions to align the learner’s needs with the availability of the operational workforce to deliver a high-quality timely apprenticeship assessments. **About the role** **You...

  • Service Coordinator

    3 weeks ago

    Bristol, United Kingdom Clearwater People Solutions Ltd Full time

    Our client, a forward-thinking Engineering technology company, is currently recruiting for a Service Coordinator to join their coordination team on permanent basis.The Service Coordinator will be responsible for contacting our client's Connects portfolio of commercial customers to arrange installation appointments including exchanges, maintenance and new...

  • Customer Experience Coordinator

    2 weeks ago

    Bristol, Bristol, United Kingdom Claire's Inc. Full time

    Claire's Inc. is committed to delivering exceptional customer service and achieving retail store targets. As a Customer Experience Coordinator, you will play a key role in supporting the Store Manager and Assistant Store Manager to drive sales and provide a positive shopping experience for our customers.About the RoleYou will be responsible for delivering...