Customer Service Coordinator

2 months ago

Bristol, United Kingdom Limbs & Things Ltd Full time

**JOB TITLE**: Customer Service Coordinator
- **LOCATION**: Bristol, near Temple Meads (BS2 0RA) - Office-based position
- **CONTRACT**: Permanent - Full time (Mon-Fri)
- **SALARY**: £23,000 - £26,000 (depending on experience)gross per annum plus bonus.

**THE COMPANY**

Over the past 30 years L&T has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development.

Multi award winning and still privately owned, the £30M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia and Sweden.

The vision of the business remains as it always has: to design and manufacture medical task trainers which through deliberate clinical practice help improve patient outcomes.

People are at the heart of L&T, they comprise the expertise, contribute to and deliver the vision, in this fascinating and growing market sector.Over the past 30 years L&T has become a global player in the medical simulation education market. It has ambitious plans for further growth in the next 5 years across the globe, through investment and new product development.

Multi award winning and still privately owned, the £30M business has grown from a tabletop start up, to a multinational business with its head office and manufacturing in Bristol, along with sales offices in the USA, Australia and Sweden.

The vision of the business remains as it always has: to design and manufacture medical task trainers which through deliberate clinical practice help improve patient outcomes.

People are at the heart of L&T, they comprise the expertise, contribute to, and deliver the vision, in this fascinating and growing market sector.

**THE JOB**

The Customer Service Coordinator is responsible for providing all aspects of account management and sales support, also ensure accurate and timely processing of orders and shipments to customers in the UK and worldwide.

**MAIN ACCOUNTABILITIES**
- Take responsibility for all aspects of account administration, account queries and sales support.
- Maintain timely and effective communication with customers, both internal and external.
- Process orders, quotes, and requests in line with standard procedures and processes.
- Accurate and timely shipping of products to customers in the UK and world-wide.
- Maintain up-to-date knowledge of products, customers, processes and suppliers.
- Building strong relationships with customers
- Answer company phones calls, supporting the CS Receptionist
- Work closely with the Sales & Marketing team in building strong relationships with customer

**REQUIREMENTS**
- ESSENTIAL_
- Excellent attention to detail
- Ability to communicate internally and externally demonstrating a high level of professionalism.
- Excellent written and numeracy skills
- Good PC skills
- Good planning and organisational skills
- Being able to work well independently and as part of a team
- Being able to show initiative and resilience
- Quick learner
- DESIRABLE_
- Experience of dealing with customers in the UK and worldwide
- Experience in dealing with difficult customer situations
- Knowledge/experience of selling to or working within the NHS
- Experience of using a customer database (training will be given)
- A manufacturing customer service background
- An understanding of medical terminology
- Previous experience in a customer service role

**THE PACKAGE**

In return we offer a competitive salary and a quarterly bonus scheme based on achievement of company sales targets. The scheme offers potential bonus payments up to £3,200 per annum, study support and the chance to progress in a rapidly growing company.

We have recently introduced a new flexible working policy; it currently allows employees (following a probationary period) to work from home one day a week (if their work can be done from home) and also to work longer hours during the week and finish early on a Friday. This is a new initiative that we will review and extend if our employees value it and it works well.

Other benefits include a salary sacrifice pension scheme where the company matches your contribution up to 5% plus Employer NI savings - currently 15.05% of your contribution (this also applies to voluntary contributions), a non-contributory healthcare cash plan including access to an Employee Assistance Programme (EAP), life insurance paying 4x your salary, access to a virtual GP, 25 days holiday and a cycle to work scheme.

**If this sounds like an exciting opportunity and you feel you have got what it takes, please send your CV and Portfolio with a covering letter telling us why you consider yourself suitable for the role, to the HR Manager, Limbs & Things.**

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle

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