Improvement Advisor

3 months ago

London, United Kingdom Central and North West London NHS Foundation Trust Full time

Job summary

CNWL is recruiting Improvement Advisor to work within the Quality Improvement (QI) Team and support our plans to build the Trust's QI capacity and capability as core faculty of the CNWL Improvement Academy.

CNWL Trust has embraced QI as the overarching principle for the organisation, and set its longer-term vision to provide the highest quality, best value healthcare for patients. The primary purpose of the Quality Improvement team is to oversee the transformation of the culture of the Trust to one of continuous improvement. This will be delivered through participation of staff in the design, implementation, monitoring and evaluation of a large number of small and large-scale projects via a multi-year organisation-wide programme. The programme is a unique one for the organisation in terms of breadth, depth and timescale.

The post-holder will assist in building the Trust's QI capacity and capability by providing QI coaching and training. They will support key QI projects to maximise opportunities for improvement and learning, motivate teams to undertake QI projects, and produce reports and promotional material that demonstrates and celebrates the progress of QI.

The post-holder will give robust attention to ensuring that service users and carers are involved in the development of the projects.

The post-holder will work closely with the QI Team to deliver and scale-up improvement across the Trust.

Main duties of the job

It is a pivotal role for the department requiring delivery of high quality and comprehensive service. You will need to have proven leadership, communication and stakeholder management skills, trained in QI methodologies, can inspire and be prepared to work across a broad spectrum of specialities and with a wide variety of staff.

You will be responsible for the effective delivery of central quality improvement programmes and support and coach improvement projects across a division by ensuring the staff, service users and carers are at the heart of everything we do. Also, you will be promoting an understanding of the CNWL's QI Programme and teaching and supporting the use of the Model for Improvement methodology and its philosophy.

You will be accountable to the Head of Quality Improvement and work closely with the Director of Improvement and the Trustwide Clinical QI Lead.

You must have initiative and drive, be forward-thinking and can influence a wide range of health professionals. We offer a supportive and friendly environment, and we have a genuine and active commitment to education and staff career development.

For more details, please refer to Job Description and Person Specification.

About us

The Quality Improvement Team is made up of a group of dedicated Improvement Specialists supporting improvement across the organisation.

We are a dynamic, adaptive team who actively support individuals and teams with improvement.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Job description

Job responsibilities

Deliver QI Curriculum

With other Improvement Advisor (IA) colleagues develop the QI training curriculum and prospectus. This will include a blend of classroom training, virtual training, on-the-job training, e-learning and self-directed study. To be responsible for the design, development and delivery of the trustwide QI curriculum to improve QI capacity and capability across the Trust. To provide analysis of the training delivered and adapt accordingly to ensure optimum effectiveness To act as a member of the QI faculty for developing/teaching improvement science To represent the Trusts QI programme at internal and external event Develop and maintain effective networks with QI colleagues both across the Trust and externally Demonstrate QI competencies and be a credible, senior ambassador for QI across the Trust

Divisional QI Work

To provide leadership and improvement expertise for allocated division(s) within the Trust, supporting the development of QI infrastructure within division To be a point of contact for QI work within a division. Responsible for planning, and development of QI support across a specific division. Working closely with the Head of QI Team to ensure divisional improvement support is consistent and aligned to Trust approach Lead on identification and sharing of good practice amongst the QI team and subsequent spread across organisation. Provide expertise and coaching to staff in good improvement practice Maintain effective working relationships with operational management teams to ensure effective resolution of issues as they arise Ensure customer feedback on QI team performance is routinely obtained from operational teams, analysed and acted upon Ensure relevant organisational learning from improvement activity is identified, recorded and shared as appropriate Ensure operational management teams are provided with relevant reports in a timely manner To proactively support teams to involve service users and carers in improvement work. Supporting co-production as required.

Trust Wide Improvement

Oversee targeted QI campaigns for Trust priorities. Ensure all campaigns are appropriately resourced, have a clear scope and appropriate implementation plans Working closely with the Communications Team, ensure all targeted QI campaigns have an associated community of practice established to support and facilitate communication and ideas exchange and sharing of learning between participating teams Contribute to the overall development of the improvement approach at CNWL Raise the profile and support the development of the CNWL QI website

Programme Management

To Programme Manager for identified priority programmes To liaise with the SRO for the central programme and establish programme governance, structure, reports and documentation

Communication

To network with other centres of excellence and expert advisory groups as required to support quality and service improvement To provide written and verbal reports to Trust Boards, Sub-Committees, Executive Management Team, and other groups and committees as required To demonstrate an ability to convey complex information and ideas both written and orally To support consensus building and manage conflict or opposing views whilst encouraging participation from all involved To pro-actively influence and negotiate where issues arise To use presentations and reports effectively to raise awareness of quality and service improvement Person Specification

Qualifications

Essential

Masters degree in a relevant field or equivalent level combination of Post Graduate degree plus further experience and specialist training Evidence of ongoing Continued Professional Development Improvement qualification / accreditation

Desirable

Teaching / training qualification Coaching qualification Project management qualification Q membership

Experience

Essential

Experience of leading significant projects that have led to quantifiable improvements Experience of using improvement tools and techniques in a complex service environment. Experience of developing and maintaining project documentation in a project management environment Experience of managing change in a complex multi-stakeholder environment Experience of facilitating workshops/events Experience of designing training programmes and evaluation frameworks Experience of delivering teaching/training Experience of coaching/mentoring teams in improvement methods Experience of service development, planning and policy development Experience of working within a multi-cultural framework Experience of using statistical methods in evaluating performance ( SPC)

Desirable

Experience of multi-professional management of teams or services within the designated specialty Involvement in research programmes/projects Experience of commissioning training and development programmes

Skills and Knowledge

Essential

Demonstrates an understanding of the health service national drivers and their practical application to service delivery In-depth knowledge of quality and service improvement methods, including, but not limited to: Model for Improvement, Lean, demand and capacity modelling, Problem solving, Patient co-production Advanced facilitation, negotiation and influencing skills Ability to develop and deliver high quality training programmes and relevant materials (including virtual training) Proven ability to communicate clearly in difficult and complex situations Good organisational, self-management and time-management skills Ability to meet agreed/specified service targets Skills in individual and group work and in programme planning High standard of advanced report writing for internal and external reporting Highly developed understanding of other professionals' theoretical perspectives and clinical reasoning Evidence of continuing professional development Advanced keyboard and computer skills

Desirable

Highly developed knowledge of the theory and practice of specialised (service area) Experience of leading and carrying out research projects and interpreting data using statistical analyses

Other

Essential

Willingness to be flexible and adaptable Willingness to adopt and exhibit CNWL values in everything you do

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