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Cocktail Waiter/ Waitress

4 months ago

Burton upon Trent, United Kingdom Hoar Cross Hall Full time

Cocktail
Waiter/ Waitress

Location: 

Hoar Cross
Hall, Staffordshire 

About
Us: 

Nestled in
the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately
home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience,
our estate boasts exquisite dining venues, expansive gardens, and a world-class
spa. At Hoar Cross Hall, we're committed to delivering exceptional service and
creating unforgettable memories for our guests.

Here at Hoar
Cross Hall our aim is to treat our guests as a friend of the family and to
create positive memorable experiences during their stay or visit to the Hall
and Spa. 

Our purpose
is to hire people with passion and positivity. We train you for skill, nurture
you to grow and achieve your goals…. 

The
Role: 

Do you have a passion for impeccable
service and exquisite cocktails? 

As part of our Food and Beverage team
you will have a natural way with people, an eye for detail and the drive to
maintain and improve standards. It is essential that you have a desire to
deliver amazing service and a personality that shines You will work as part of
a fun energetic team creating astounding experiences for our guests.

Why
Join Us:

  • Work in a stunning, historic estate with a commitment to excellence in
    hospitality.
  • Competitive Rate of Pay.
  •  Complimentary use of the leisure and spa facilities.
  • Free Parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent Induction and training programme.
  • Perkbox Online benefits and discounts.
  • Opportunities for professional development and career advancement.

Role
Specification:

  • You will provide efficient, courteous and professional service
    at all times, undertaking new or refresher training sessions as required.
  • You will assist in the delivery of all aspects of the food and
    beverage department, in particular with the service of cocktails and drinks to
    our guests, in all areas of the hotel & spa.
  • You
    will be able to answer guest queries in a polite and helpful manner.
  • Coordinate with bar staff to ensure the availability of all
    beverages.You will handle any complaints from guests, responding
    accordingly or escalating as required to ensure that the complaints procedure
    is followed and service recovery results in a satisfied guest.
  • Maintains compliant with applicable health & safety, dress
    code, and other serving standards.

Personal
Specification:

Essentials

  • Previous
    experience in a similar role within the hospitality industry.
  • Knowledge
    of cocktails, and other beverages.
  • Good
    understanding of liquor licencing, food hygiene and quality standards.
  • Able to
    work under pressure and in a fast-paced environment.
  • Excellent interpersonal and communication
    skills.

Desirables

  • Experience with large volume covers.
  • Food Safety Training.

Shift
Pattern:

  • 3 days a week
  • Zero-hour contract
  • Full flexibility is key as you will be expected to work as and when
    necessary to meet the needs of the team and the business. 



People say you can’t choose your family, well we choose you to be
part of ours.