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2 months ago
Nestled in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort that combines the elegance of a stately home with exceptional service and unforgettable experiences.
The RoleWe are seeking a skilled Cocktail Waiter/Waitress to join our Food and Beverage team. As a key member of our team, you will provide impeccable service and deliver exceptional experiences for our guests.
Key Responsibilities- Provide efficient and courteous service to guests in the Outdoor Spa Terrace, bars, restaurants, and other departments.
- Assist in delivering all aspects of our food and beverage service, with a focus on serving cocktails.
- Answer guest queries in a polite and helpful manner.
- Coordinate with bar staff to ensure the availability of all beverages.
- Handle guest complaints and respond accordingly to ensure service recovery.
- Maintain compliance with health and safety standards, dress code, and serving standards.
- Previous experience in a similar role within the hospitality industry.
- Knowledge of cocktails and other beverages.
- Good understanding of liquor licensing, food hygiene, and quality standards.
- Able to work under pressure and in a fast-paced environment.
- Excellent interpersonal and communication skills.
- Competitive rate of pay.
- Complimentary use of leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary spa day at Eden Hall on work anniversaries.
- Employee benefits program.
- Free parking.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent induction and training program.
- Opportunities for professional development and career advancement.