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Cocktail Server

2 months ago


Burton upon Trent, Staffordshire, United Kingdom Hoar Cross Hall Full time
About Hoar Cross Hall

Nestled in the heart of Staffordshire, Hoar Cross Hall is a luxury spa resort that combines the elegance of a stately home with exceptional service and unforgettable experiences.

The Role

We are seeking a skilled Cocktail Waiter/Waitress to join our Food and Beverage team. As a key member of our team, you will provide impeccable service and deliver exceptional experiences for our guests.

Key Responsibilities
  • Provide efficient and courteous service to guests in the Outdoor Spa Terrace, bars, restaurants, and other departments.
  • Assist in delivering all aspects of our food and beverage service, with a focus on serving cocktails.
  • Answer guest queries in a polite and helpful manner.
  • Coordinate with bar staff to ensure the availability of all beverages.
  • Handle guest complaints and respond accordingly to ensure service recovery.
  • Maintain compliance with health and safety standards, dress code, and serving standards.
Requirements
  • Previous experience in a similar role within the hospitality industry.
  • Knowledge of cocktails and other beverages.
  • Good understanding of liquor licensing, food hygiene, and quality standards.
  • Able to work under pressure and in a fast-paced environment.
  • Excellent interpersonal and communication skills.
What We Offer
  • Competitive rate of pay.
  • Complimentary use of leisure and spa facilities.
  • Free lunch from our staff canteen.
  • Complimentary spa day at Eden Hall on work anniversaries.
  • Employee benefits program.
  • Free parking.
  • Discount on overnight stays and spa days.
  • 30% discount on food and drink.
  • Excellent induction and training program.
  • Opportunities for professional development and career advancement.