Care Navigator/ Administrator

3 weeks ago


Cardiff, United Kingdom Butetown Medical Practice Full time

Job summary

Butetown Medical Practice is looking for 3enthusiasticCare Navigators/Administrators. To work within our busy practice, with a friendly team.

What are we looking for?

Someone who is approachable, friendly and helpful.

IT Skills and customer service skills

Previous experience as a receptionist, Admin, Customer service

Main duties of the job

Main duties of the role will be:

Greeting patients, booking in and making appointments over the phone. Dealing with Patient queries Filing Redacting scanning Previous experience in the above would be desirable, however not essential as full training will be given.

About us

Butetown Medical Practice is situated in Cardiff Bay.

10 minutes walk from the train station.

We are a friendly and supportive team and look forward to hearing from you.

Job description

Job responsibilities

We are seeking 3 friendly, organized, and efficient GP Receptionists to join our team. The successful candidate will be the first point of contact for our patients and will handle a variety of administrative tasks, including patient enquiries, prescription requests, and appointment scheduling over the phone.

Key Responsibilities:

Patient Enquiries:

Greet patients warmly in person and over the phone.Provide information and assistance regarding clinic services, procedures, and general inquiries.Direct patients to the appropriate healthcare professional or department.

Prescription Requests:

Process and manage patient prescription requests efficiently.Coordinate with medical staff to ensure prescriptions are accurately prepared and ready for collection.Maintain accurate records of prescription requests and ensure confidentiality.

Appointment Scheduling:

Answer phone calls and schedule patient appointments in a timely and organized manner.Manage the appointment diary, ensuring optimal use of clinical time.Confirm and remind patients of their upcoming appointments.

Administrative Support:

Maintain patient records and ensure all information is up-to-date and accurate.Handle patient registration, including the collection and verification of personal and medical information.Assist with general administrative duties such as filing, scanning, and correspondence.

Customer Service:

Provide a high standard of customer service at all times.Handle patient complaints or concerns with empathy and professionalism, escalating to the Practice Manager when necessary.Foster a welcoming and supportive environment for patients and visitors.

Personal Attributes:

Compassionate and patient-focused.Professional and courteous demeanor.Ability to maintain confidentiality and handle sensitive information.Problem-solving skills and a proactive approach to work.

Working Hours:

Full-time/Part-time position with hours to be discussed during the interview process. Person Specification

Qualifications

Essential

GCSE Grades A-C

Experience

Essential

Previous experience in a similar role within a healthcare setting is preferred. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using computer systems and software (, MS Office, electronic medical records systems). Knowledge of medical terminology and healthcare procedures is an advantage.

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