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Hospitality Service Manager

2 months ago

Chester, United Kingdom LGH Hotels Management Full time

The Opportunity

Working in partnership with an experienced General Manager, the role of Hospitality Service Manager will have the responsibility of overseeing all hotel operations. The role requires a hands-on approach, and you will be given the opportunity to work and apply your knowledge within all operational departments in the property.

It should be natural for you to lead and give direction to a team of Hospitality Service Experts who are passionate and dedicated to delivering exceptional guest experiences. And being a people person, you will thrive in taking ownership of their ongoing development.

This role would be a great opportunity for an established Head of Department who is looking for their first management opportunity where you can develop your skills in all areas of the business.

Benefits

Our enviable employee discounts on bedroom rates across our best western hotel portfolio. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays. Eye care Free legal & money advice Counseling sessions Hospital & death benefit plans Cycle to work scheme Wellbeing tips and support fitness videos Recipe ideas Advice on keeping active and healthy living Wellbeing podcasts and tv Breathing exercises 24/7 advice and support line Team reward & recognition Free meals on duty Free parking

Ideal Candidate

You will be an adaptable head of department or a senior member of the operations team with strong management experience within a similar sized property. Commercial acumen and a proven track record in improving business metrics. Credibility and personal drive; you will be visible amongst the team. Will be a key ambassador across the hotel, personally promoting the hotel whilst ensuring your team does the same. Exceptional level of numeracy and literacy skills. Excellent communication skills. Ability to produce and analyse reports to drive the performance of the hotel. Manage and lead the team through periods of change with an authentic and genuine demeanour.

Hotel

Adjacent to Chester train station, a short 10-minute walk to the main shops and boutiques sits one of the biggest hotels in Chester - The Queen at Chester Hotel, part of the Premier Collection By Best Western

Its stunning Victorian features including a glorious curling four-story open-well staircase has been enhanced by superb, often quirky contemporary design, rich colours, fascinating historic photographs, and striking light installations.

It has 221 hotel bedrooms plus suites, including an award-winning double AA Rosette restaurant. The hotel also has a conference centre with 12 flexible meeting rooms, banqueting, and wedding suites.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.