Meet and Greet Volunteers

6 months ago

Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

Job summary

Meet and GreetVolunteers

Please do not apply on NHS Jobs. If you are interested, please contact Mavis Francis direct.

Weare excited to announce a new role in the Volunteering Team at The RotherhamHospital NHS Foundation Trust.

Job Summary

Asa Meet and Greet Volunteer you will be the first point of contact for apatient, visitor and staff to the Trust and as such will be part of theiroverall impression and experience. This will be an integral role and it isimportant as a Meet and Greet volunteer toprovide a friendly and courteous greeting, ensuring all enquiries andrequests are responded to and that a high standard of service is maintained atall times.

Therole will be physical. Weare looking for Volunteers who are able to us on a regular basis throughout theyear and who are willing to assist at short notice in covering rota gaps.

Volunteers must commit to at least 3 hours per week, for a minimum of 3 months.

Volunteering will place weekdays (Monday to Friday) mornings or afternoons, between the hours of 8am to 4pm.

Main duties of the job

Main duties

Be positioned in the main entrance, to Meet and Greet all patients, visitors and staff in a professional and friendly manner happy to help Assist anyone entering the hospital who appears to anxious or confused Escort or direct patients, visitors and staff patients to wards and departments Give directions to hospital departments and direct any general enquiries as appropriate Wheelchair assistance, obtain/assist/push wheelchair users within the hospital building (training will be provided) Supportivetowards patients who may have additional challenges, such as sensory orphysical impairment or a long-term condition Assist patients with self-check in machines (training will be provided) Assist patients/visitors with the carpark machines (training will be provided) To locate any unused wheelchairs from around the Hospital and return them to the main entrance To treat all information received with the strictest of confidentiality Provide information about hospital facilities Direct patients and visitors to the nearest hand gel station Provide face masks to any patient or visitor requesting them

All Volunteers will require a DBS check.

Dresscode:

Youwill be issued with volunteer uniform, ID badge and lanyard which you must wearat all times to show that you are volunteering. All volunteers will be expectedto follow our Dress code and Infection Protection and Control policies.

About us

The RotherhamNHS Foundation Trust (TRFT) is a combined acute and community Trust serving ourlocal population of around 270,000 people. Our vision is to always act theright way and be proud to provide exceptional healthcare to the communities ofRotherham.

As a Trust weare on a journey to excellence and our people and culture are at the heart ofeverything we do for patients. In the latest NHS Staff Survey, we are thesecond most improved Trust in England for would you recommend the Trust as aplace to work?, and were one of the most improved for staff engagementoverall.

But dont justtake our word for it each year hundreds of colleagues receive nominations forour Excellence and Proud awards, showcasing our brilliant people andrecognising their achievements. Our people make a difference to the lives ofpatients every day and we are proud of the improvements we are making.

All of our5,100 colleagues are key to our improvement journey, and we are continuing to improveour services by upholding the Trusts values of Ambitious, Caring and Together.If you are passionate about making a difference, then please apply to join uson our journey to excellence.

Job description

Job responsibilities

Please see above for the full details about the role and theresponsibilities regarding the meet and greet role at The Rotherham NHS Foundation Trust

Person Specification

Experience

Essential

Good communication skills, and likes talking to people, able to communicate clearly and effectively Good listener Ability to be on their feet for most of the shift, escorting patients and visitors to wards and departments

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