Volunteer Shop Assistant

5 months ago


Rotherham, United Kingdom Rotherham Hospice Full time

To support the day-to-day operations of the Hospice Charity Shop, providing excellent customer service, aiding in the generation of funds for hospice care, and enhancing the overall shopping experience for customers.

The main duties of this volunteer role include but are not limited to:
**Customer Service**:

- Greet and assist customers in a friendly and helpful manner.
- Provide information about the hospice's mission and services.
- Handle customer inquiries and resolve complaints promptly.

**Sales Support**:

- Operate the cash register and handle transactions accurately.
- Assist with the pricing and tagging of donated items.
- Organize and display merchandise to attract customers and increase sales.
- Ask customers about Gift Aid

**Stock Management**:

- Sort, prepare, and replenish stock on the shop floor.
- Ensure the stockroom is organised and clean.
- Assist in receiving, processing, and storing donations.

**Visual Merchandising**:

- Create appealing and effective displays to enhance the shopping experience.
- Rotate stock to ensure fresh merchandise is available.

**Housekeeping**:

- Maintain cleanliness and orderliness in the shop and in the back of the shop
- Follow health and safety guidelines to ensure a safe environment for staff and customers.

**Team Collaboration**:

- Work collaboratively with other volunteers and staff members.
- Attend training sessions and team meetings as required.
- Support fundraising events and promotional activities.

**Required Qualities**:
No formal qualifications are necessary for this role, but experience of retail work is beneficial:

- **Communication Skills**: Ability to interact with customers and team members effectively. Strong and confident communication skills, being able to converse with a diverse range of people.
- **Customer Service Orientation**: A friendly, approachable manner with a desire to help others and good customer service skills
- **Reliability & Flexibility**: Punctual and dependable. Flexibility between task to meet the needs of the business on the day
- **Teamwork**: Ability to work well with others in a cooperative environment.
- Honesty, patience,
- **Numeracy Skills**: Basic math skills for handling cash transactions.
- **Physical Stamina**: Ability to stand for extended periods and perform light lifting as needed.
- **Adaptability**: Willingness to undertake a variety of tasks and learn new skills.
- **Appearance**:Smart appearance

**Benefits**:

- Opportunity to support a meaningful cause and make a difference in the community.
- Gain retail experience and develop new skills.
- Meet new people and become part of a friendly and dedicated team.
- Receive training and support from experienced staff members.

**What we require from you**:

- Compliance with the Hospice Policies and Procedures
- Participating in further training as required
- To be involved in the shop as a team member
- To be polite and considerate to all customers and visitors
- Complete all documents required

**Job Type**: Volunteer

Pay: Up to £0.01 per year

**Benefits**:

- Free parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

Reference ID: Onyx Retail Park Shop Volunteer


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