Hospital Ambassador

7 days ago

Rotherham, Rotherham, United Kingdom The Rotherham NHS Foundation Trust Full time

We are excited to announce a new role in the Volunteering Team at The Rotherham NHS Foundation Trust. As a Meet and Greet Volunteer, you will be the first point of contact for patients, visitors, and staff to the Trust and as such will be part of their overall impression and experience.

This is an integral role and it is essential that a Meet and Greet volunteer provides a friendly and courteous greeting, ensuring all enquiries and requests are responded to and that a high standard of service is maintained at all times.

The role will be physical and we are looking for Volunteers who are able to use our facilities on a regular basis throughout the year and who are willing to assist at short notice in covering rota gaps.

Volunteers must commit to at least 3 hours per week, for a minimum of 3 months. Volunteering will take place on weekdays (Monday to Friday) mornings or afternoons, between the hours of 8am to 4pm.

Main Duties
  • Be positioned in the main entrance, to meet and greet all patients, visitors, and staff in a professional and friendly manner, happy to help.
  • Assist anyone entering the hospital who appears to be anxious or confused.
  • Escort or direct patients, visitors, and staff to wards and departments.
  • Give directions to hospital departments and direct any general enquiries as appropriate.
  • Wheelchair assistance, obtain/assist/push wheelchair users within the hospital building (training will be provided).
  • Supportive towards patients who may have additional challenges, such as sensory or physical impairment or a long-term condition.
  • Assist patients with self-check-in machines (training will be provided).
  • Assist patients/visitors with the carpark machines (training will be provided).
  • To locate any unused wheelchairs from around the Hospital and return them to the main entrance.
  • To treat all information received with the strictest of confidentiality.
  • Provide information about hospital facilities.
  • Direct patients and visitors to the nearest hand gel station.
  • Provide face masks to any patient or visitor requesting them.

All Volunteers will require a DBS check.

You will be issued with volunteer uniform, ID badge, and lanyard which you must wear at all times to show that you are volunteering. All volunteers will be expected to follow our Dress code and Infection Protection and Control policies.

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