Hospital Ambassador
4 weeks ago
Job Summary
We are seeking a friendly and approachable individual to join our team as a Meet and Greet Volunteer at The Rotherham NHS Foundation Trust. As a Meet and Greet Volunteer, you will be the first point of contact for patients, visitors, and staff, providing a warm and welcoming greeting and ensuring that all enquiries and requests are responded to in a timely and professional manner.
Main Responsibilities
- Be positioned in the main entrance to greet patients, visitors, and staff in a professional and friendly manner.
- Assist anyone entering the hospital who appears to be anxious or confused.
- Escort or direct patients, visitors, and staff to wards and departments.
- Give directions to hospital departments and direct any general enquiries as appropriate.
- Provide wheelchair assistance, obtain/assist/push wheelchair users within the hospital building (training will be provided).
- Support patients who may have additional challenges, such as sensory or physical impairment or a long-term condition.
- Assist patients with self-check-in machines (training will be provided).
- Assist patients/visitors with the carpark machines (training will be provided).
- Locate any unused wheelchairs from around the hospital and return them to the main entrance.
- Treat all information received with the strictest of confidentiality.
- Provide information about hospital facilities.
- Direct patients and visitors to the nearest hand gel station.
- Provide face masks to any patient or visitor requesting them.
Requirements
- Good communication skills and a willingness to listen.
- Ability to be on their feet for most of the shift, escorting patients and visitors to wards and departments.
- Commitment to at least 3 hours per week for a minimum of 3 months.
About Us
The Rotherham NHS Foundation Trust is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham.
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