Specialty Liability Claims Manager

5 months ago


Norwich, United Kingdom Baldwin Risk Partners Full time

MSI is building a technology-first and data-driven Claims organization focused on enhancing customer experience and eliminating traditional claims inefficiencies. MSI underwrites complex insurance products that require a hands-on approach when appropriate. The Specialty Liability Claims Manger will manage claims, internal colleagues, and claim vendors while assisting the Director of Liability Claims in building and improving overall Claims management. This position requires the ability to develop claims capabilities to serve a wide variety of specialty liability insurance products such as various lines of management liability and Cyber Liability. As MSI continues to create and distribute insurance products that take advantage of market opportunities, the Specialty Liability Claims Manager must plan to support those products accordingly. The position requires an in-depth knowledge of specialty liability claims handling best practices, the ability to effectively leverage technology, strong leadership, and precise execution.

Primary Responsibilities:

Review and analyze claims information, applying your knowledge of EPL and D&O coverages to develop effective claim strategies.Partner with TPA’s to evaluate claims strategies for appropriate and prompt claims resolution.Conduct and participate in meetings to discuss claims strategies and coverage issues.Compile and analyze claims data to identify trends and improve claims handling.Maintain accurate and complete claims files in accordance with best practices.Oversee specialty liability first notice of loss reporting, claims assignments to vendors, and inquiries from policyholders/claimants.Monitor claim files to ensure adherence to policy/court/regulatory requirements, deadlines, responses, etc.Review claim files and activity to ensure claims are paid at appropriate levels of indemnity.Audit claim level billing and expense payments to ensure firms managing MSI claims are billing accurately.Provide direct feedback back to firms managing MSI claims on things like the quality of their claims handling, file documentation, regulatory compliance, billing practices, etc.Facilitate large loss review sessions with MSI Underwriting and Product teams.Coordinate with MSI Underwriting and Product teams to support regular communications on claims trends and offer guidance on underwriting and coverage issues arising out of claims.Maintain an intimate knowledge of the open claims associated with MSI Specialty Liability policies.Collaborate with the MSI Data & Analytics team to obtain the data necessary for measuring claims performance.Assist in setting up efficient workflows to streamline the claims process.Other duties as assigned.

Knowledge, Skills, And Abilities Required:

Solid understanding of EPL and D&O insurance coverages and claims processes.Strong attention to detail and ability to analyze/present data.Ability to manage multiple tasks simultaneously and prioritize effectively.Strong communication skills, both written and verbal, with the ability to engage effectively with various stakeholders.Excellent problem-solving abilities to identify and address operational challenges.Collaborative and team-oriented mindset with the ability to work well with cross-functional teams.Proven ability to remain calm under pressure and maintain a high level of professionalism.

Education And Experience Requirements:

Adjusters License requiredJD and/or professional designations (e.g., CPCU, AIC) are highly preferred.Bachelor's degree is required.Minimum of 4 years of experience in Management Liability, Cyber Liability, and/or Specialty Liability claims handling.

Technical, Computer, And System-Specific Skills Required:

Some level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Ability to learn any other appropriate program or software system used by the firm as necessary

Special Working Conditions:

Fast paced environmentOccasional travel may be required

#LI-BM1

#LI-REMOTE

Click for some insight into our culture



  • Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    About the RoleWe are seeking an accomplished Claims Excellence Manager to join our team at Baldwin Risk Partners. As a Specialty Liability expert, you will play a critical role in managing claims, internal colleagues, and claim vendors while assisting the Director of Liability Claims in building and improving overall Claims management.ResponsibilitiesClaim...


  • Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time

    At Baldwin Risk Partners, we are building a technology-first and data-driven Claims organization to enhance customer experience and eliminate traditional claims inefficiencies. Our team underwrites complex insurance products that require a hands-on approach when appropriate.The Specialty Liability Claims Manager will manage claims, internal colleagues, and...


  • Norwich, United Kingdom Claims Solutions Full time

    **Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Are you looking for a new challenge with the ability to progress your career and become part of an...


  • Norwich, United Kingdom Aviva Full time

    Motor Claims Liability Investigator Starting salary between £23,900 to £27,300 (depending on hours, skills and experience) plus additional benefits - Our standard full time contracts are for 35 hours per week (with options for part time _working). However,_ we may offer the option for a 40 hour contract which has an enhanced salary of up to £31,200._ We...


  • Norwich, United Kingdom Claims Solutions Full time

    Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. **Job Description**: We are now looking for several Experienced Motor Claims Handlers to join our company,...


  • Norwich, United Kingdom Claims Solutions Full time

    **Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. - To work collaboratively with internal and external stakeholders/customers to understand the business...


  • Norwich, United Kingdom Claims Solutions Full time

    **Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. **Job Description** Monday-Friday** Are you looking for a new challenge with the ability to progress your...


  • Norwich, United Kingdom Claims Solutions Full time

    **Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. - To work collaboratively with internal and external stakeholders/customers to understand the business...


  • Norwich, United Kingdom Claims Solutions Full time

    **Company Description** We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. - To understand the different types of documents - Data extract all relevant claim information from the...


  • Norwich, United Kingdom CV-Library Full time

    Are you an experienced Personal Injury Claims Handler looking for your next challenge? Join an expanding claims department in a vibrant, market leading Motor Insurance organisation, where your expertise will make a tangible impact. The Role of Personal Injury Claims Handler: We're seeking a skilled professional to manage Personal Injury claims, taking...


  • Norwich, United Kingdom Employment Specialists Ltd Full time

    Are you an experienced Personal Injury Claims Handler looking for your next challenge? Join an expanding claims department in a vibrant, market leading Motor Insurance organisation, where your expertise will make a tangible impact. The Role of Personal Injury Claims Handler: We're seeking a skilled professional to manage Personal Injury claims, taking...

  • Motor Claims Handler

    6 months ago


    Norwich, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Motor Claims Handler to join their fast-paced claims division. We are looking for Motor Claims Handlers who will be trained and developed to effectively manage a portfolio of Insurance claims. As part of your ongoing...

  • Claims Handler

    6 months ago


    Norwich, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Norwich - ARD968098** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a **Claims Handler **here involve?** This role will be made for you if you love...

  • Claims Handler

    6 months ago


    Norwich, United Kingdom The Ardonagh Group Full time

    **Claims Handler - Norwich - ARD940665** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a **Claims Handler **here involve?** This role will be made for you if you love...

  • Scrum Master

    6 months ago


    Norwich, United Kingdom Claims Solutions Full time

    Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. **Job Description**: You will be part of a growing team developing products for the insurance industry,...

  • Claims Administrator

    6 months ago


    Norwich, United Kingdom Hugh J Boswell Full time

    Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Claims Handler who will support the team in providing an effective and efficient claims service to our customers. **So, what does the role of a Claims Handler here involve?** This role will be made for you if you love providing an end-to-end claims service, building...

  • Admin Assistant

    6 months ago


    Norwich, United Kingdom Acclaim UK Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...

  • Admin Assistant

    6 months ago


    Norwich, United Kingdom Acclaim UK Full time

    This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work. The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of...


  • Norwich, United Kingdom Gb001 Marsh Ltd Full time

    Description: We are seeking a number of talent indivduals to join our claims teams in Norwich.These will be hybrid roles, with a requirement of working at least three days a week in the office.Our current vacancies are across the following teams:Energy & PowerConstructionBowring MarshRisk ManagementFINPRO (Financial & Professional Liability)?Full training...


  • Norwich, United Kingdom Aviva Full time

    Commercial Motor Oversight and Liability Lead Salary Circa £55,000 Are you someone that can understand performance, set measures, and hold teams accountable? We are looking for a Commercial Motor Oversight and Liability Lead to join our team, in this role you will manage outsourced teams as well being responsible for a newly created liability team! A bit...