Claims Excellence Manager

6 days ago


Norwich, Norfolk, United Kingdom Baldwin Risk Partners Full time
About the Role

We are seeking an accomplished Claims Excellence Manager to join our team at Baldwin Risk Partners. As a Specialty Liability expert, you will play a critical role in managing claims, internal colleagues, and claim vendors while assisting the Director of Liability Claims in building and improving overall Claims management.

Responsibilities
  • Claim Strategy Development

Review and analyze claims information, applying your expertise in EPL and D&O coverages to develop effective claim strategies.

Collaboration with TPAs

Partner with Third-Party Administrators (TPAs) to evaluate claims strategies for prompt and appropriate resolution.

Meeting Participation

Conduct and participate in meetings to discuss claims strategies and coverage issues with cross-functional teams.

Claims Data Analysis

Compile and analyze claims data to identify trends and improve claims handling processes.

File Maintenance

Maintain accurate and complete claims files in accordance with industry best practices.

Specialty Liability Management

Oversee specialty liability first notice of loss reporting, claims assignments to vendors, and inquiries from policyholders/claimants.

Compliance Monitoring

Monitor claim files to ensure adherence to policy/court/regulatory requirements, deadlines, responses, etc.

Claim Settlement

Review claim files and activity to ensure claims are paid at appropriate levels of indemnity.

Billing Auditing

Audit claim level billing and expense payments to ensure firms managing MSI claims are billing accurately.

Feedback Provision

Provide direct feedback to firms managing MSI claims on their claims handling quality, file documentation, regulatory compliance, billing practices, etc.

Large Loss Review

Facilitate large loss review sessions with MSI Underwriting and Product teams.

Communication Coordination

Coordinate with MSI Underwriting and Product teams to support regular communications on claims trends and offer guidance on underwriting and coverage issues arising out of claims.

Open Claim Knowledge

Maintain an intimate knowledge of open claims associated with MSI Specialty Liability policies.

Data Collaboration

Collaborate with the MSI Data & Analytics team to obtain data necessary for measuring claims performance.

Process Efficiency

Assist in setting up efficient workflows to streamline the claims process.

Requirements
  • EPL and D&O Expertise

Solid understanding of EPL and D&O insurance coverages and claims processes.

Attention to Detail

Strong attention to detail and ability to analyze/present data.

Task Management

Ability to manage multiple tasks simultaneously and prioritize effectively.

Communication Skills

Strong communication skills, both written and verbal, with the ability to engage effectively with various stakeholders.

Problem-Solving Ability

Excellent problem-solving abilities to identify and address operational challenges.

Teamwork and Leadership

Collaborative and team-oriented mindset with the ability to work well with cross-functional teams.

Professionalism

Proven ability to remain calm under pressure and maintain a high level of professionalism.

Adjusters License

Adjusters License required.

Education and Experience

JD and/or professional designations (e.g., CPCU, AIC) are highly preferred. Bachelor's degree is required. Minimum of 4 years of experience in Management Liability, Cyber Liability, and/or Specialty Liability claims handling.

Technical Requirements
  • Microsoft Office Suite

Some level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Software Proficiency

Ability to learn any other appropriate program or software system used by the firm as necessary.

Working Conditions
  • Pace of Work

Fast-paced environment.

Travel Requirements

Occasional travel may be required.

Salary

$80,000 - $110,000 per annum, depending on experience.

About Us

Baldwin Risk Partners is committed to providing exceptional service to our clients. We value expertise, innovation, and teamwork in all aspects of our business. If you are a motivated and experienced Claims Excellence Manager looking for a new challenge, please submit your application.



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