Claims Excellence Manager
6 days ago
We are seeking an accomplished Claims Excellence Manager to join our team at Baldwin Risk Partners. As a Specialty Liability expert, you will play a critical role in managing claims, internal colleagues, and claim vendors while assisting the Director of Liability Claims in building and improving overall Claims management.
Responsibilities- Claim Strategy Development
Review and analyze claims information, applying your expertise in EPL and D&O coverages to develop effective claim strategies.
Collaboration with TPAsPartner with Third-Party Administrators (TPAs) to evaluate claims strategies for prompt and appropriate resolution.
Meeting ParticipationConduct and participate in meetings to discuss claims strategies and coverage issues with cross-functional teams.
Claims Data AnalysisCompile and analyze claims data to identify trends and improve claims handling processes.
File MaintenanceMaintain accurate and complete claims files in accordance with industry best practices.
Specialty Liability ManagementOversee specialty liability first notice of loss reporting, claims assignments to vendors, and inquiries from policyholders/claimants.
Compliance MonitoringMonitor claim files to ensure adherence to policy/court/regulatory requirements, deadlines, responses, etc.
Claim SettlementReview claim files and activity to ensure claims are paid at appropriate levels of indemnity.
Billing AuditingAudit claim level billing and expense payments to ensure firms managing MSI claims are billing accurately.
Feedback ProvisionProvide direct feedback to firms managing MSI claims on their claims handling quality, file documentation, regulatory compliance, billing practices, etc.
Large Loss ReviewFacilitate large loss review sessions with MSI Underwriting and Product teams.
Communication CoordinationCoordinate with MSI Underwriting and Product teams to support regular communications on claims trends and offer guidance on underwriting and coverage issues arising out of claims.
Open Claim KnowledgeMaintain an intimate knowledge of open claims associated with MSI Specialty Liability policies.
Data CollaborationCollaborate with the MSI Data & Analytics team to obtain data necessary for measuring claims performance.
Process EfficiencyAssist in setting up efficient workflows to streamline the claims process.
Requirements- EPL and D&O Expertise
Solid understanding of EPL and D&O insurance coverages and claims processes.
Attention to DetailStrong attention to detail and ability to analyze/present data.
Task ManagementAbility to manage multiple tasks simultaneously and prioritize effectively.
Communication SkillsStrong communication skills, both written and verbal, with the ability to engage effectively with various stakeholders.
Problem-Solving AbilityExcellent problem-solving abilities to identify and address operational challenges.
Teamwork and LeadershipCollaborative and team-oriented mindset with the ability to work well with cross-functional teams.
ProfessionalismProven ability to remain calm under pressure and maintain a high level of professionalism.
Adjusters LicenseAdjusters License required.
Education and ExperienceJD and/or professional designations (e.g., CPCU, AIC) are highly preferred. Bachelor's degree is required. Minimum of 4 years of experience in Management Liability, Cyber Liability, and/or Specialty Liability claims handling.
Technical Requirements- Microsoft Office Suite
Some level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Software ProficiencyAbility to learn any other appropriate program or software system used by the firm as necessary.
Working Conditions- Pace of Work
Fast-paced environment.
Travel RequirementsOccasional travel may be required.
Salary$80,000 - $110,000 per annum, depending on experience.
About UsBaldwin Risk Partners is committed to providing exceptional service to our clients. We value expertise, innovation, and teamwork in all aspects of our business. If you are a motivated and experienced Claims Excellence Manager looking for a new challenge, please submit your application.
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