![Acclaim UK](https://media.trabajo.org/img/noimg.jpg)
Admin Assistant
3 months ago
This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.
The company have been established for over 27 years and are currently going through a period of significant growth and, as a result of this, are looking to recruit admin staff to join the team.
**Responsibilities**
- Provide unparalleled support to the team to enable them to progress the customer’s claim
- Manage incoming calls, directing callers to the appropriate team and handling basic queries
- Follow up with customers for pre-requested documents, such as images of their vehicle damage
- Assist the team with investigations into liability, contacting witnesses and sending out statements
- Receive and process updates from various partner companies
- Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission
**Key Skills and Knowledge**
- Great phone manner and customer service skills
- Strong written and verbal skills
- Must be computer literate
- Have a ‘can-do’ attitude and a willingness to get stuck in
- Attention to detail and the ability to proactively identify errors and problem solve
**Desirable Skills**
- Basic knowledge of the motor claims process
**Working Hours**
Monday to Friday, 8.30am to 5pm - 37.5 hours per week.
**What benefits are there?**
- 25 days holiday plus bank holidays
- Regular company events
- Pension scheme
- Hybrid working schedule; 3 days in the office and 2 days at home per week after initial training period complete
- Monthly McDonald's breakfast
**Job Types**: Full-time, Permanent
**Salary**: From £20,000.00 per year
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Norwich, NR6 6ND
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