Radiology Admin

The Radiology Admin & Clerical team looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

Full time

Full-time includes a variety of shifts between 7am and 8pm and includes weekends. All shifts are allocated on a roster basis issued in advance.

**3 key responsibilities of this role are**:

- Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
- Covering various reception desks within the department, to arrive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
- To undertake all reception duties, as required, in a pleasant and courteous manner with patients, visitors and other hospital staff.
- To liaise directly with Radiographers and other departmental team members, relaying information accurately and promptly.
- To undertake and update Soliton, ICE and PAS training to enable the post holder to carry out their duties accurately and efficiently to ensure the efficient running of the department.
- To be able to check ICE for electronic requests and deferred orders and register new patients on PAS in a timely manner to ensure the efficient running of the department.
- To undertake PAS training to enable the checking, amending and registration of patient demographic details as necessary and the checking of patient activity within the hospital, including changes to clinic appointments.
- To input and scan all paper referrals into Soliton (RIS) accurately and promptly to ensure information is up to date.
- To greet patients, check referral details, record/verify the attendance on Soliton (RIS) and direct to the waiting area.
- To greet pre-booked patients, locate and validate appointment referrals details on Soliton and direct to the waiting area.
- To use electronic work lists to schedule patient appointments according to clinical priority, associated waiting times or future clinic dates ensuring all capacity is utilised.
- To schedule patient appointments in turn and according to their clinical priority either by phone or by letter ensuring they are booked into the correct scheduling location according to the availability of Radiographers. To flag to immediate manager when there is a capacity shortfall that would result in patients breaching targets.
- To enter appointment details on the Radiology Information System (RIS) and generate appropriate appointment letters complying with booking standards in the time restraints set.
- To deal with and action as appropriate, incoming mail and ensure that all outgoing mail is taken to the central collection point by the end of each working day.