Senior Complex Needs Navigator

3 weeks ago


London, United Kingdom Change Grow Live Full time

About the role:

Coordinate and lead a solution-based approach, engaging Service Users in appropriate services moving them away from street-based living Identify and establish contact with rough sleepers and beggars, rapidly assisting Service Users through street outreach shifts at a variety of times and a range of locations, including those unwilling to engage with services Carry a caseload of complex clients, developing personalised action plans working towards discouragement from rough sleeping Participate in multi-agency initiatives to reduce the level of street activity Work closely with the drug and alcohol teams to ensure that substance misusers and problem drinkers can access treatment Work proactively to ensure that Service Users have access to ongoing healthcare Participate in the ongoing statistical analysis of rough sleepers and participate in street counts as and when required

About you:

Able to speak Punjabi Experience of working in one or more of the following fields: substance misuse, alcohol misuse, mental health Experience of working with people who have multiple and complex needs Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings Excellent communication, negotiation, and advocacy skills Be able to build and maintain relationships with a wide range of services Can work autonomously as well as part of a team Good levels of IT literacy, including the ability to use IT systems including MS Office applications Able to critically reflect and evaluate interventions, service delivery and areas for development

What we will give to you:

25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme Contributory pension scheme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team Training, career development & progression opportunities.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.



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