Complex Needs Outreach Worker

3 weeks ago

London, United Kingdom Islington Council Full time

An exciting role has arisen to join Islington’s Community Safety team as a Complex Needs and Outreach Worker. This high-profile role is vital to our objective to ending rough sleeping in the borough.

This high-profile role is responsible for co-ordinating the response to people rough sleeping in the borough, working in partnership with a wide range of agencies and in ensuring that anyone rough sleeping is met quickly and offered the support they need to move away from the streets.

This is a front line role working with vulnerable residents and who have complex needs and require individualised support.

Based within the council’s Community Safety team, you will work in collaboration to help improve outcomes, liaising with other teams across the council where required.

**Closing date**: Sunday 10th September 2023 at 23:59

**Interviews**: To be confirmed
- To liaise with key stakeholders, including providers, service users and community groups, to ensure the collation of consistent and accurate information for Islington’s needs mapping and data collection required by the Ministry of Housing, Communities and Local Government (MHCLG)
- To work as part of a team of officers from various organisations, including St Mungo’s, Community Safety, police, health providers and supported accommodation venues, to lead a co-ordinated response to individuals living on the streets.
- To conduct outreach shifts with the Council’s commissioned outreach service to engage with the living on the streets population, to include, liaising with other professionals such as substance misuse services and prescribing services.
- Assess and support complex needs client and find creative solutions to non-engagement.
- Support clients to assessments and appointments to encourage engagement and compliance.
- To achieve service outcomes and outputs, and personal appraisal targets, as agreed with your line manager.
- To undertake relevant training and development, including meetings, supervision, seminars and other events.
- To be committed to the Council’s core values of public service, quality and equality.
- At all times carrying out responsibilities and duties in accordance with all relevant legislation, codes of practice and Council policies and procedures.
- To undertake additional duties commensurate with the grade as directed by your line manager.
- Work in a corporate and collaborative way with other Council officers.
- To ensure that the requirements of Health and Safety legislation and the Council's relevant policies are carried out in relation to the responsibilities of the job.
- To ensure that the services which are provided are clear, accountable and responsive to customer/client needs.
- To use and assist others to use information technology systems to carry out duties in the most efficient and effective manner.
- At all times carrying out responsibilities and duties with due regard to the Council's Equal Opportunities Policy.
- Ensure that all services are provided in accordance with the Council's commitment to Best Value and high quality service provision to customers.

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