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Secretary/Clerical Officer

4 months ago

Birkenhead, United Kingdom Wirral University Teaching Hospitals NHS Trust Full time

Job summary

This is an exciting opportunity to join the Transfer of Care Hub in this admin role

The post holder will work alongside the admin team and the wider MDT in this busy team coordinating and supporting discharge from Wirral University Teaching Hospital.

There are opportunities to engage in training and development , and contribute to development of the service .

Main duties of the job

Type letters and reports from hand written notes. Attend meetings and take minutes Prioritise, manually record and direct referrals to appropriate personnel using defined procedures Input and retrieval of confidential information from hospital and local authority databases using specialist referral forms Retrieve and collate information to input on databases. Fill out forms on behalf of Social Workers. Retrieve information from Cerner Millennium & Liquid Logic Receive and accurately record telephone messages and direct calls to appropriate personnel Direct all mail to appropriate personnel/departments Handle enquires from other hospital staff, local authority departments and the general public Handle petty cash Handle enquiries concerning patient travel expenses and payment of them, maintaining accurate financial record of fares given. Assist in the upkeep of case files and other records Photocopy/scan forms and documentation for the department Ordering of stationery through supplies Report any health and safety issues to appropriate person Assist other members of the administration team as necessary to cover staff sickness, holidays etc. to ensure that key tasks are performed and the core service is maintained Assist with cross site working Flexibility with regard to reasonable requests to adjust duties

About us

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Job description

Job responsibilities

Please see Job overview & attached Job description for further information on this Secretary/Clerical role within the Integrated Discharge Team.

Person Specification

Qualifications, Specific Experience & Training

Essential

Educated to GSCE Level, English and Maths grade C or equivalent ECDL qualification or equivalent experience Evidence of continued professional and personal development

Desirable

NVQ level 3 or equivalent qualification in health care plus practical experience or equivalent relevant experience AMSPAR medical terminology certificate Minute taking

Knowledge and Skills

Essential

IT and word processing skills Experience in working in an acute hospital setting Experience of working as part of a team Experience of working in a health or social care setting Good communication skills both written and verbal Ability to use own initiative Ability to prioritise workload Good organisational skills

Desirable

Knowledge of Cerner Millennium / Liquid Logic Knowledge of hospital discharge Knowledge and awareness of community partners and agencies

Personal Attributes

Essential

Enthusiastic Able to achieve individual and team objectives Awareness of Trust guidelines re: Confidentiality, Discharge etc