Customer Success Manager

3 months ago


Eynsham, United Kingdom Get Support IT Services Full time

At Get Support we offer more than just a job;we provide a dynamic and enriching environment with a host ofexceptional benefits. Here youll find tailored training anddevelopment opportunities to nurture your skills and a clear pathfor career progression. We pride ourselves on promoting from withinour talented team ensuring your professionalgrowth.

Get Support is the perfect partner forthe UKs small and mediumsized businesses providing every aspect ofcomputer hardware and software support and a great dealmore.

Due to our continued growth we arerecruiting for a customerfocused highly motivated Customer SuccessManagerto provide account support to clients.

Asa Customer Success Manager at Get Support you will play a pivotalrole in fostering strong client relationships ensuring they fullyachieve their IT objectives. Operating in a dynamic fastpacedenvironment this position involves engaging with businessstakeholders at senior levels and collaborating with technicalstaff within Get Support.

Responsibilitiesinclude conducting regular review meetings with clients both on andoffsite serving as a point of escalation for operational issues andaddressing requests when the client journey deviates from theirexpectations. Additionally the Customer Success Manager will takethe lead in ensuring timely provision of quotes and addressingother commercialenquiries.

ResponsibilitiesInclude:

  • To provideprompt account support to clients ensuring accurate and consistentcommunication of all details in plainEnglish.
  • To ensure that we are developingclient relationships and expanding service take up includinghardware purchasing support services andprojects.
  • Understanding our clients businessrequirements and services provided by GetSupport.
  • Assist clients in setting goals andsuccess criteria for Get Supports services and provide servicereporting.
  • Manage and monitor interactions withour technical teams proactively escalating any issues andrequests.
  • Create and deliver clientpresentations that outline performance issues and suggested coursesof action.
  • Periodic client servicereviews.
  • Identify new opportunities andproducts available for the client.
  • Onboardingof new clients from an account management perspective andsupporting their transition to GetSupport.

KeySkills Requirements andExperience:

  • A historyof successfully leading and managing clients throughescalations.
  • Experience and working knowledgeof basic software security principles concepts and technologies maybe an advantage.
  • Adaptability and willingnessto learn new technologies.
  • Strong projectmanagement and time management skills.
  • Strongclient service and account managementskills.
  • Excellent communicationskills.
  • A full UK driving licence and access toa vehicle.

Ifyoure passionate about technology thrive in problemsolving and arecommitted to providing toptier customer service apply today usingthe link below. We welcome candidates from allbackgrounds.

Location: Eynsham (officebased with site visits whenrequired)

WorkingHours: Monday Friday9am to 6pm

Salary: 26k 34k dependant on experience



  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    At Get Support, we offer a dynamic and enriching environment with exceptional benefits. Our tailored training and development opportunities nurture your skills, and we promote from within our talented team to ensure your professional growth.We are the perfect partner for the UK's small and medium-sized businesses, providing every aspect of computer hardware...


  • Eynsham, United Kingdom Get Support IT Services Full time

    At Get Support we offer more than just a job; we provide a dynamic and enriching environment with a host of exceptional benefits. Here youll find tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team ensuring your professional growth.Get...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the Role:We are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.Key Responsibilities:Conduct regular review...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesConduct regular review meetings with...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.Key ResponsibilitiesConduct regular review meetings...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    At Get Support, we pride ourselves on fostering strong client relationships, ensuring they achieve their IT objectives in a dynamic and fast-paced environment.As a Customer Success Manager, you will play a pivotal role in collaborating with technical staff and senior-level business stakeholders, providing account support to clients and addressing operational...

  • Customer Service

    5 months ago


    Eynsham, United Kingdom Seldram Supplies Full time

    **Job description** Seldram Supplies are a market leading, independent business, supplying Catering, Cleaning & Hygiene products to the local business community in Oxfordshire and are growing rapidly across the South of England as we build our reputation. The Company is very ambitious and are building a solid reputation with a compelling proposition in our...


  • Eynsham, United Kingdom CV-Library Full time

    Customer Services Administrator, up £26,500, Eynsham Due to location you must be able to drive and have access to your own car. We are seeking a dedicated and professional Customer Service Administrator to join our dynamic team. The ideal candidate will be responsible for providing exceptional service to our clients, ensuring their needs are met...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job Description:At Get Support, we strive to provide a unique environment that fosters growth and exceptional benefits. Our tailored training and development opportunities help nurture your skills, and we pride ourselves on promoting from within our talented team, ensuring your professional growth.We are recruiting for a Customer Success Manager to provide...


  • Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job DescriptionAt Get Support IT Services, we offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and our clear path for career progression will ensure your professional growth.We are recruiting for a customer-focused, highly motivated IT Service Delivery...

  • Air Conditioning

    1 month ago


    Eynsham, United Kingdom CV-Library Full time

    McAlpine Grant Ilco Ltd are looking for an experienced and skilled Air Conditioning and Refrigeration Sales Engineer to join their successful team in Oxford. THE ROLE Reporting to the Technical Sales Director, the successful candidate will be responsible for the generation of new business enquiries, developing existing customers and responding to incoming...


  • Eynsham, Oxfordshire, United Kingdom McAlpine Grant Ilco Ltd Full time

    McAlpine Grant Ilco Ltd is seeking a skilled Air Conditioning and Refrigeration Sales Engineer to join their team in Oxford. The successful candidate will be responsible for generating new business enquiries, developing existing customers, and responding to incoming sales leads. Key responsibilities include calling on commercial, industrial, and residential...

  • Stock Controller

    5 months ago


    Eynsham, United Kingdom Seldram Supplies Full time

    **The Company**: Over the last three decades, Seldram Supplies has become one of the industry’s most successful family-owned companies across Oxfordshire, Surrey and most recently Buckinghamshire. As a group we provide the highest customer service, selling and distributing cleaning, catering and hygiene products to a wide range of customers. **The...

  • Sales Order Processor

    5 months ago


    Eynsham, United Kingdom The Recruitment Group Full time

    Sales Order Administrator/Technical Support Desk Coordinator required for a successful organisation offering a range of benefits to include Hybrid working,25 days holiday bank holidays, private healthcare & on-site parking Working with the sales and technical teams to assist in processing orders, through online ordering systems and manage through to...


  • Eynsham, United Kingdom Willow HR Full time

    **About Bluespires**: At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development,...

  • IT Support Specialist

    4 weeks ago


    Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time

    Job SummaryThe Junior IT Technician is responsible for ensuring that orders are fulfilled and other provisioning tasks are aligned with client expectations and timescales, and that their operational Key Performance Indicators are met.This is a hands-on position that requires the deployment of client hardware, such as laptops, desktops, servers, and network...


  • Eynsham, United Kingdom Seldram Supplies Full time

    This is an exciting opportunity for an ambitious, well organised individual who is looking to start their career in administration and build a long-term career with a rapidly growing independent, local business. You will be interacting with colleagues, customers & suppliers daily and assist with day-to-day administration. **What will the apprentice be...

  • Logistics Operative

    3 weeks ago


    Eynsham, Oxfordshire, United Kingdom The Recruitment Group Full time

    We are recruiting a skilled professional to take on a varied role within a small, well-established, growing business based in the Oxfordshire area.As a key member of our team, you will be responsible for delivering stock to customers on a next-day basis throughout Oxfordshire, Monday to Friday.Additionally, you will be required to carry out warehouse duties,...