IT Service Delivery Manager

3 weeks ago

Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full time
Job Description

At Get Support IT Services, we offer a dynamic and enriching environment with a host of exceptional benefits. Our tailored training and development opportunities will nurture your skills, and our clear path for career progression will ensure your professional growth.

We are recruiting for a customer-focused, highly motivated IT Service Delivery Manager to provide account support to clients. As a key member of our team, you will play a pivotal role in fostering strong client relationships, ensuring they fully achieve their IT objectives.

Responsibilities include:

  • Conducting regular review meetings with clients, both on and offsite, to ensure accurate and consistent communication of all details in plain English.
  • Developing client relationships and expanding service take-up, including hardware purchasing support services and projects.
  • Understanding our clients' business requirements and services provided by Get Support IT Services.
  • Assisting clients in setting goals and success criteria for Get Support's services and providing service reporting.
  • Managing and monitoring interactions with our technical teams, proactively escalating any issues and requests.
  • Creating and delivering client presentations that outline performance issues and suggested courses of action.
  • Periodic client service reviews.
  • Identifying new opportunities and products available for the client.
  • Onboarding of new clients from an account management perspective and supporting their transition to Get Support IT Services.

Key Skills Requirements and Experience:

  • A history of successfully leading and managing clients through escalations.
  • Experience and working knowledge of basic software security principles, concepts, and technologies may be an advantage.
  • Adaptability and willingness to learn new technologies.
  • Strong project management and time management skills.
  • Strong client service and account management skills.
  • Excellent communication skills.
  • A full UK driving license and access to a vehicle.

If you're passionate about technology, thrive in problem-solving, and are committed to providing top-tier customer service, apply today using the link below. We welcome candidates from all backgrounds.

Location: Eynsham (office-based with site visits when required)

Working Hours: Monday to Friday, 9am to 6pm

Salary: £26k-£34k dependant on experience

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