Customer Success Manager
1 month ago
We are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.
Key Responsibilities- Conduct regular review meetings with clients to ensure accurate and consistent communication of all details.
- Develop and expand client relationships, including hardware purchasing support services and projects.
- Understand client business requirements and services provided by Get Support.
- Assist clients in setting goals and success criteria for Get Support's services and provide service reporting.
- Manage and monitor interactions with our technical teams, proactively escalating any issues and requests.
- Create and deliver client presentations that outline performance issues and suggested courses of action.
- Periodic client service reviews.
- Identify new opportunities and products available for the client.
- Onboard new clients from an account management perspective and support their transition to Get Support.
- A history of successfully leading and managing clients through escalations.
- Experience and working knowledge of basic software security principles, concepts, and technologies may be an advantage.
- Adaptability and willingness to learn new technologies.
- Strong project management and time management skills.
- Strong client service and account management skills.
- Excellent communication skills.
- A full UK driving license and access to a vehicle.
Get Support IT Services is a dynamic and enriching environment that provides a host of exceptional benefits. We offer tailored training and development opportunities to nurture your skills and a clear path for career progression. We pride ourselves on promoting from within our talented team, ensuring your professional growth.
We are the perfect partner for the UK's small and medium-sized businesses, providing every aspect of computer hardware and software support and a great deal more. Due to our continued growth, we are recruiting for a customer-focused, highly motivated Customer Success Manager to provide account support to clients.
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Customer Success Manager
3 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAt Get Support, we offer a dynamic and enriching environment with exceptional benefits. Our tailored training and development opportunities nurture your skills, and we promote from within our talented team to ensure your professional growth.We are the perfect partner for the UK's small and medium-sized businesses, providing every aspect of computer hardware...
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Customer Success Manager
4 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...
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Customer Success Manager
4 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account support to clients,...
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Customer Success Manager
4 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account...
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Customer Success Manager
4 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesProvide prompt and accurate account...
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Customer Success Manager
2 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the Role:We are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.Key Responsibilities:Conduct regular review...
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Customer Success Manager
3 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they achieve their IT objectives.Key ResponsibilitiesConduct regular review meetings with...
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Customer Success Manager
2 weeks ago
Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Success Manager to join our team at Get Support IT Services. As a key member of our account management team, you will play a pivotal role in fostering strong client relationships and ensuring they fully achieve their IT objectives.Key ResponsibilitiesConduct regular review meetings...
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Customer Success Manager
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Eynsham, Oxfordshire, United Kingdom Get Support IT Services Full timeAt Get Support, we pride ourselves on fostering strong client relationships, ensuring they achieve their IT objectives in a dynamic and fast-paced environment.As a Customer Success Manager, you will play a pivotal role in collaborating with technical staff and senior-level business stakeholders, providing account support to clients and addressing operational...
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Client Solutions Manager
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IT Service Delivery Manager
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IT Support Specialist
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Service Desk Technician
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