Academy Deputy Manager

3 weeks ago

Welwyn Garden City, United Kingdom HCPA Full time

Hertfordshire Care Providers Association (HCPA) is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA's CEO was recently awarded an OBE for their work leading the company and its activities.

Are you passionate about raising the quality of care and keen to develop your leadership or management skills? Do you have experience in engagement, education, rewards, or business growth? If so, consider joining The Care Professional Academy Team as the Academy Deputy Manager. The Care Professional Academy rewards the Social Care Workforce across Local Authorities in the UK and plans to expand nationally. It provides a platform for care employers to track staff training and development, offering savings, benefits, and cash back to staff for developing their skills.

As the Academy Deputy Manager, you'll lead the Provider Engagement team, attract more members, and support the Academy team across all service sectors. This role involves ensuring the best rewards offer, engaging with care providers to inform them about Academy services, and increasing sign-ups and engagement. You'll also speak to new providers about self-funding options, support the Academy Manager with launching new contracts, develop stakeholder relationships, attend events, and manage the team in the manager's absence. Additionally, you'll handle project management, collate and analyse figures for meetings, and contribute to the Academy's growth and success. If this diverse and impactful role excites you, please apply.

Why work for HCPA?
  • Part-Time (school hours) - 25 hours a week Monday to Friday 9.30am-2.30pm
  • Care Professional Academy Rewards and Discounts
  • Generous Workplace Pension Scheme
  • Employee Assistance Programme
  • Your Birthday off each year plus 28 days Annual Leave (plus Bank Holidays)
  • Team building days and team events
  • Ongoing training and development
  • Free parking
  • Friendly and supportive team
What does the role of Academy Deputy Manager involve?

Based in Welwyn Garden City, you will work within an established team, deputizing for the Academy Manager to ensure the growth and efficient delivery of Academy services to providers and Care Professionals. Your duties include supporting the development of Provider Engagement specialists, analysing uprovider engagement figures, building relationships with key stakeholders, and collaborating across various internal teams. You will also work on IT developments to enhance the platform, manage the Academy Team in the Manager's absence, and directly engage with care providers to promote the benefits of using the Academy's free service. This includes maintaining contact with providers, nurturing them through the sign-up process, and developing providers outside Local Authority areas.

Additionally, you will handle data management by working with KPIs, ensuring the CRM is up to date, and complying with Social Care Regulations including GDPR. You will support project management across all Academy projects, such as the Academy App and launching new Local Authorities. Other tasks include obtaining case studies and feedback from care providers, understanding the Academy model to address customer queries, and working closely with the Academy Manager to grow the Academy rewards offer. You will also perform general tasks as needed to contribute to the smooth running of HCPA and the Care Professional Academy.

Am I the right person for the Academy Deputy Manager position?
  • 2 years' experience leading a sales or customer service team – Essential 
  • Experience in Health and Social Care – Desirable
  • Excellent knowledge of Microsoft Office packages Excel, Power Point, Word, Project programmes
  • Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
  • Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
  • Excellent customer care skills and able to prioritise workload
  •  Must be able to successfully multitask displaying excellent time management, meet deadlines and KPI's
  • Ability to work under pressure without compromising the quality of work
  • Be able to communicate with people of all levels across organisation as well as care providers, people working in care, collaborative working across teams and external partners.
  • Excellent standards of written documentation with good attention to detail and accuracy
  • Own transport with insurance for business use is essential for this role as travel around Hertfordshire may be required
  • Flexible working arrangement will be required based on the needs of the Academy.

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