Care Engagement Specialist

5 months ago

Welwyn Garden City, United Kingdom HCPA Full time

**Hertfordshire Care Providers Association (HCPA) **is a multi-award-winning company that is dedicated to providing excellent support to providers of care services in Hertfordshire and beyond. The company offers training courses, support projects, and innovative methods to assist care companies and care staff in improving their services and delivering meaningful, personalised care. HCPA's CEO was recently awarded an OBE for their work leading the company and its activities.

The **Care Professional Academy** rewards the Social Care Workforce across Local Authorities within the UK, with great plans to expand nationally over the next few years.

The **Care Professional Academy** provides a platform for care employers to track their staff training and development and rewards their staff for developing their skills with savings, benefits and cash back across a range of reward platforms. You will also have access to the rewards

**Why work for HCPA?**
- 37.5 hours a week, Monday to Friday, 9am to 5pm, based out of our Welwyn Garden City office (Mondays office based with Academy Team and hybrid working rest of the week)
- An annual salary of £27,500
- Care Professional Academy Rewards and Discounts
- Pension / Sickness Scheme
- Employee Assistance Programme
- 28 days annual leave, all the bank holidays plus your birthday off work
- Annual Care Awards
- Team building days and team events
- Free parking
- Friendly and supportive team

**What does the role of Engagement Specialist involve?**

Based in Welwyn Garden City, working within an established team, you will be making contact with Social Care Providers to engage with them about the services The Care Professional Academy offers.
- Your day-to-day duties will include: _
- Directly (mostly by phone) engaging with individual care providers and helping them to understand the benefits of using this free service
- Maintaining contact with providers in contract with Local Authorities and follow up with resources and information and nurturing providers through the sign up process
- Engaging with care providers already signed up to the Academy to ensure they are maximising use, working in partnership with them on an Engagement Plan and identify any additional support needed
- Ensure the Academy CRM is kept up to date, communications are logged
- Researching options to obtain contact details for care providers
- Lead on obtaining case studies and feedback from care providers and care professionals - to feedback to stakeholders, use for marketing, and for consideration for improvements
- Work closely with the customer support team to ensure a smooth sign-up process
- Understand the Academy model fully to be able to answer any queries that may arise from customers including providers and Care Professionals.
- Work in line with individual and team KPI’s, maintain statistics and be able to analyse and make recommendations based on statistics.
- Work closely with the Academy Manager and team to grow the Academy rewards offer
- Any general tasks as requested which contribute to the smooth running of HCPA and the Care Professional Academy

**Am I the right person for the Engagement Specialist position?**

This is a high energy proactive role, that requires a great deal of work on the phone; making contact with care providers in counties whose Local Authority have purchased The Care Professional Academy and letting them know they can access the Academy services, portal, training passports and rewards for all of their staff for free; with the ultimate aim to increase sign ups and engagement
- We are also looking for you to: _
- 12 months experience working in a proactive engagement role or Health/Social Care experience
- Excellent knowledge of Microsoft Office packages Excel, Power Point, Word, Project programmes
- Self-motivated, with excellent ability to work on own initiative, independently and as part of a team
- Strong interpersonal and communication skills, enthusiastic, committed, proactive and resourceful
- Excellent customer care skills and able to prioritise workload
- Must be able to successfully multitask displaying excellent time management, meet deadlines and KPI’s
- Ability to work under pressure without compromising the quality of work
- Excellent standards of written documentation with good attention to detail and accuracy
- Own transport with insurance for business use is essential for this role as travel around Hertfordshire may be required
- Flexible working arrangement will be required based on the needs of the Academy.

**Job Types**: Full-time, Permanent

Pay: £27,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- On-site parking
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- proactive engagement in Health/Social Care: 1 year (preferred)
- Excel, Power Point, Word and able to use CRM software:

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