Application Support Assistant

2 weeks ago


Leeds, United Kingdom Fuel Card Services Full time

A fantastic 15 Month Fixed Term opportunity to join an expanding Project and Applications Support Team in Lawnswood, North Leeds. Reporting to the Application Support Supervisor, the Application Support Assistant will support the business applications, assisting both internal and external customer users with any issues or enquiries.

Duties & Responsibilities:

  • Support and assist in dealing with questions relating to the Fleet products and the My Fleet Hub application.
  • Manage and resolve customer queries, liaising with our external IT support providers where necessary.
  • Use different channels to communicate with customers (webchat, Freshdesk, phone)
  • Help shape and test new features for our expanding range of fleet products.
  • Apply critical thinking and problem-solving skills to research, troubleshoot, discuss, and communicate with colleagues and customers to solve their enquiry.
  • Any other duties as may be reasonably required.
  • Compliance with our Business Conduct Guidelines and other Group Policies.

Requirements


  • Experience working in a customer service role essential.
  • Previous experience in software support would be highly desirable but not a essential.
  • Working knowledge of Microsoft Office packages – Word, Outlook, PowerPoint and Excel
  • Good communicator with professional and confident telephone manner.
  • Problem solving skills.
  • Ability to work well individually and as part of a team.
  • Accuracy and a high attention to detail.
  • Patient, enthusiastic and good customer service skills.
  • Adaptable

Benefits

  • Hybrid working - 3 days on site and 2 from home
  • An additional day annual leave for your birthday
  • Free breakfast
  • Early Friday finish - 2:45pm (Rota)
  • Fun, supportive working environment
  • Dress down office
  • Holiday purchase scheme
  • Pension
  • 4 x salary life assurance


  • Leeds, United Kingdom Picture More Full time

    **Applications Support Analyst** Are you looking for the next step in your IT career? If you are a proactive, forward thinking, and energetic person who is keen to take on new challenges, this role could be for you **About you** **Your Responsibilities**: - Broad 2nd/3rd line support for a range of Microsoft services such as Windows 10, Office 365, and...


  • Leeds, United Kingdom Jet2 Full time

    At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people. As our new Application Support Analyst for E-commerce, you’ll have a major impact on...

  • Application Engineer

    2 months ago


    Leeds, United Kingdom ETS Technical Selection Full time

    Applications Engineer (Process Control Instrumentation - Oil & Gas and Cleantech) - North Devon, UK Starting salary in line with experience + full benefits package (including RELOCATION ASSISTANCE) A new vacancy for an Applications Engineer (PROCESS INSTRUMENTATION) with the UK division of a global manufacturer of process control products used in a wide...


  • Leeds, United Kingdom Liv Group Full time

    **Role Overview** **Role**:Application Support Specialist (UK) **Reporting to**:Head of Financial Systems - Europe **Location**: Leeds / Hybrid **Company Overview** At Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions....


  • Leeds, United Kingdom Walker Morris LLP Full time

    In recognition of the importance of IT Applications supporting the aspirations of the business we are recruiting an Application Support Analyst to join our IT Department. You will be responsible for the maintenance of Walker Morris’s applications to ensure the service meets the business’s compliance obligations. As the Application Support Analyst you...

  • Support Worker

    7 days ago


    Leeds, United Kingdom Creative Support Full time

    Are you good with people? Would you like to use your skills to support individuals to get into meaningful employment? We have a unique role working as a Support Worker in our Courtyard Services which consists of The Courtyard Café, Creativities day centre and Courtyard Apartments in Horsforth, Leeds. All three services are at the same location and offers a...


  • Leeds, United Kingdom System C Full time

    Description We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogic's market leading Education and Social Services and Case Management software.Duties and ResponsibilitiesMain Responsibilities:Responsible for 2nd and 3rd line support functions as part of the Application Support...


  • Leeds, United Kingdom SYSTEM C HEALTHCARE LIMITED Full time

    We are currently seeking an Application Support Engineer to join our team supporting local authorities in utilising Liquidlogics market leading Education and Social Services and Case Management software. Duties and Responsibilities Main Responsibilities: Responsible for 2nd and 3rd line support functions as part of the Application Support team Investigate,...


  • Leeds, United Kingdom LINK MARKET SERVICES LIMITED Full time

    **Application Support Engineer** Working proactively on the identification and removal of poor/weak or manual operational practices, you will support the day to day operation through BAU activities, ensuring data integrity is maintained and the best possible service available to supportbusiness processes, including the provision of out of hours on...


  • Leeds, United Kingdom DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...


  • Leeds, United Kingdom DAZN Full time

    Are you passionate about live sport? Are you someone who takes pride in getting the job right first time? Are you an inquisitive person that enjoys investigating issues? DAZN is one of the fasting growing streaming companies in the world and stream over 40 different sports, from more than 300 different leagues, in over 200 countries. We always continue to...


  • Leeds, United Kingdom Ada Meher Full time

    A specialist Fintech SME that provides advanced data to Capital Markets is in search for a Technical Support Engineer to join their order team. • Technical Support Engineer • £60k • Fintech • Hybrid Remote (London), Shares, flexible working You’d be joining a small but efficient Op’s team to monitor these production applications and to make...


  • Leeds, United Kingdom Ada Meher Full time €60,000

    A specialist Fintech SME that provides advanced data to Capital Markets is in search for a Technical Support Engineer to join their order team. • Technical Support Engineer • £60k • Fintech • Hybrid Remote (London), Shares, flexible working You'd be joining a small but efficient Op's team to monitor these production applications and to...

  • Support Assistant

    4 weeks ago


    Leeds, United Kingdom Leeds Trinity University Full time

    Job reference - 1485A - Date posted - 06/04/2023 - Application closing date - 27/04/2023 - Location - Horsforth, Leeds - Salary - The starting salary will be 20,578 per annum (pro rata) in Grade 3. - Package - Contractual hours - 7 - Basis - Part Time - Job category/type - Professional - Attachments **Support Assistant**: Job description We are seeking to...

  • Facilities Assistant

    1 month ago


    Leeds, United Kingdom Reed Business Support Full time

    Are you an Office Manager/Experienced Facilities Assistant ? Are you looking for a new challenge in a growing business passed in Leeds City Centre? **Salary**: £28,000 Location: Leeds Centre Hours of work: 35 hours per week Office based **Duties and responsibilities**: - Liaising with staff and clients - Co-ordinating with various contractors and...


  • Leeds, United Kingdom applehr Support Ltd Full time

    **Permanent**: - **Part-time - 18 hours per week**: - **Horsforth, Leeds** Could you make a difference to a local business needing admin and operations support? We are looking for a hard-working team player to join our growing business. If you truly care about doing a great job and would love the opportunity to thrive and learn within a team then we...


  • Leeds, United Kingdom ISR RECRUITMENT LIMITED Full time

    The Opportunity:ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company.The successful applicant will have a background in application support, SQL Server and MS Azure.You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers, while still...


  • Leeds, United Kingdom ISR RECRUITMENT LIMITED Full time

    The Opportunity: ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company. The successful applicant will have a background in application support, SQL Server and MS Azure. You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers, while...


  • Leeds, United Kingdom ISR RECRUITMENT LIMITED Full time

    The Opportunity: ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company. The successful applicant will have a background in application support, SQL Server and MS Azure. You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application Testers,...


  • Leeds, United Kingdom ISR Recruitment Ltd Full time

    The Opportunity: ISR are recruiting for an Application Support Team Leader (SQL & Azure) on behalf of a multi-national technology company. The successful applicant will have a background in application support, SQL Server and MS Azure. You will play an important role in leading a team consisting of x1 Application Engineer and x2 Application...